technical support engineer, greater asia region

Our client Smardt Malaysia Sdn. Bhd. is seeking a TECHNICAL SUPPORT ENGINEER, GREATER ASIA REGION to join their teamAre you passionate about cutting-edge HVAC technology and eager to provide expert support across Asia Pacific? Join SMARDT, the world's largest manufacturer of oil-free centrifugal chillers, in this exciting role where you'll play a crucial part in ensuring optimal performance of chiller systems for data centers and other key clients.About Our ClientSMARDT is a global leader in high-efficiency oil-free centrifugal chillers, with operations spanning Australia, Canada, USA, Germany, and China. At the forefront of innovation, SMARDT is rapidly expanding across key world markets, driven by their commitment to delivering substantial energy savings for customers. Join their dynamic team and be part of their continued success in revolutionizing the HVAC industry.What you'll be doing?Technical Support: Provide on-site and remote assistance for SMARDT's key data center customers and business partners across APAC, ensuring optimal chiller performance.Installation and Commissioning: Support customers with the setup of new chiller systems, guaranteeing correct installation and functionality.Customer Communication: Regularly engage with clients, addressing their needs and coordinating with service teams to ensure high satisfaction levels.Troubleshooting: Diagnose and resolve issues related to chiller operation, performance, and maintenance, applying your expertise to keep systems running smoothly.Cross-functional Collaboration: Work closely with other SMARDT teams to provide comprehensive customer support and achieve business objectives.Quality Improvement: Identify field problem trends and contribute to product enhancement processes by providing detailed information on field or factory issues.Travel and Support: Conduct site visits for troubleshooting, training, and field support, including participation in factory witness tests.Who are they looking for?Engineering Background: Hold a degree in Electrical or Mechanical Engineering or a related field, enabling you to effectively engage with technical professionals.HVAC Experience: Bring at least 3 years of progressive experience in the HVAC field, though candidates with less experience are also encouraged to apply.Communication Skills: Demonstrate excellent written and verbal communication abilities to effectively interact with clients and team members.Attention to Detail: Show strong analytical skills and a meticulous approach to problem-solving.Travel Readiness: Be willing and able to travel overseas (>30% of the time) and work independently with a positive, can-do attitude.Flexibility: Demonstrate willingness to work non-standard hours when required, including weekends and public holidays.Language Proficiency: Be fluent in English and Mandarin to effectively communicate with diverse clients across the Asia Pacific region.Safety Consciousness: Commit to following company procedures and maintaining safe work practices at all times.Why you should consider this opportunity?Our client offers an attractive remuneration package and other benefits, such as:Comprehensive medical benefits and group insuranceExciting career growth and development opportunitiesChance to work with an international team at the forefront of HVAC innovationAnnual leaveHow to applyReady to join this role? Click Apply now to submit your resume and share your availability and expected salary with usWe value diversity and encourage applicants from all backgrounds to apply for this exciting opportunity.All information received will be kept strictly confidential and will be used only for employment-related purposes.SmartHire