technical support engineer, greater asia region

1 day ago

Bandar Puteri Puchong Selangor, Malaysia Smardt Malaysia Sdn. Bhd. Full time 45,000 - 90,000 per year

About the role The Technical Support Engineer plays a crucial role in ensuring the optimal performance and reliability of SMARDT chiller systems at site.As the Technical Support Engineer, you will provide post-sale technical support for the startup, operation, service, and maintenance of SMARDT oil-free magnetic bearing chillers in the data center vertical. You will be able to assist data center customers and business partners in the troubleshooting process utilizing knowledge of various air-cooled and water-cooled chillers.The roles will also require the Technical Support Engineer to collaborate with sales, application, engineering and manufacturing teams to schedule and prepare for factory witness tests in SMARDT factories..MAIN DUTIES/RESPONSIBILITIES:Provide onsite and remote technical support and services for SMARDT key data center customers and business partners in APAC.Supporting data center customers or business partners (whenever necessary) with the installation, commissioning, and start-up of new chiller systems to ensure they are set up correctly and functioning as intended.Regularly communicates with customers, addresses and meets their needs, and coordinates with the service team and subcontractors as necessary to ensure customer satisfaction.Diagnosing and resolving issues related to the operation, performance, and maintenance of chillers.Interact with other SMARDT functional teams (Eg: Engineering, PSST) to provide customer support and achieve overall business unit objectives.Lead and /or participate as a team member on supporting teams such as field quality problem solving and field service communications.Troubleshooting electrical and mechanical problems in chiller systems, performing necessary repairs and adjustments, and handling warranty service tasks.Identify field problem trends and provide detailed information to SMARDT departments relating to field or factory failures for product improvement processes.Travel to jobs to troubleshoot, train, provide field support and support in factory witness tests.Experience in chiller or HVAC maintenance and service would be an advantageAnd ad-hoc duties when required.CORE COMPETENCIES:Electrical or Mechanical Engineering or a related field is required to understand the technical aspects of the industry and effectively engage with engineering professionals.A minimum of 3 years of progressive experience in the HVAC field.Excellent written and verbal communication skills.Excellent attention to detail.Ability to travel overseas (>30%) and work unsupervised with a "can-do" approach.Willingness to work after hours, on weekends, and during public holidays when required.Ability to follow procedures and policies as per company standards.Aptitude for systems, documentation control and workflows.Adhering to safe work practices.About us SMARDT is the world's largest manufacturer of oil-free centrifugal chillers. With operations in Australia, Canada, USA, Germany, and China, SMARDT's revolutionary high efficiency machines are driving rapid growth across key world markets. At the cutting edge of innovation, SMARDT is accelerating product development efforts that deliver substantial energy savings for our customers.If you are excited about the prospect of joining our dynamic team and contributing to our continued success, we encourage you to apply now.

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