Senior Manager, Network

1 day ago

Glenmarie Selangor, Malaysia KS IT SOLUTIONS SDN BHD Full time 120,000 - 240,000 per year

The Senior Manager, Network & Network Operations Center (NOC), is responsible for the strategic planning, development, and end-to-end management of the company's network infrastructure to ensure optimal performance, scalability, and reliability. This senior leadership role requires a forward-thinking professional with deep technical expertise in network architecture, strong leadership capabilities, and extensive experience supporting small to large-scale ISP operations. The role focuses on innovation, operational excellence, and aligning network strategies with the organisation's long-term business goals.

What You'll Be Doing
  • Strategic Leadership - Formulate and execute a long-term network strategy to support business growth, covering capacity planning, adoption of new technologies, and infrastructure scalability.
  • Network Operations - Lead the design, implementation, and maintenance of core, distribution, and access networks, ensuring high availability and optimal performance.
  • Team Leadership & Development - Manage, mentor, and grow a high-performing team of network and network security engineers, fostering a collaborative and innovative work culture.
  • Performance & Reliability - Ensure network uptime, stability, and speed consistently meet or exceed industry benchmarks and customer expectations.
  • Incident & Crisis Management - Lead the resolution of network outages or performance incidents, ensuring prompt action and minimal impact on operations.
  • Security & Compliance - Establish and maintain strong network security protocols, ensuring compliance with regulatory requirements and best practices.
  • Innovation & Technology Adoption - Stay informed of emerging networking technologies and integrate relevant solutions to enhance network capability.
  • Budget & Resource Management - Develop and manage departmental budgets, ensuring efficient use of resources while maintaining high standards of service delivery.
  • Cross-Department Collaboration - Partner with project, sales, and customer support teams to ensure network capabilities align with service offerings and client needs.
What We're Looking For
  • Bachelor's degree in Telecommunications, Computer Science, Information Technology, Communications Management, Network Security, Electrical Engineering, or related fields.
  • Solid experience in the telecommunications environment is a must
  • Minimum 10 years of experience in network engineering or network architecture, with at least 5 years in a senior leadership role within an ISP or telecommunications organisation.
  • Proven leadership and team management experience within NOC or similar operational environments.
  • Strong proficiency in designing, implementing, and optimising wired and wireless networks.
  • In-depth knowledge of network monitoring tools, incident management processes, service recovery frameworks, and performance analysis tools.
  • Familiarity with SLAs, performance reporting, and customer experience standards.
  • Good understanding of telecommunications regulatory requirements in Malaysia.
  • Excellent communication, analytical thinking, and problem-solving skills.

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