CRM & Loyalty Program Assistant

2 weeks ago


Kuala Lumpur, Kuala Lumpur, Malaysia SOGO (KL) Department Store Sdn Bhd Full time

Responsibilities:

  • Collect and compile data related to member recruitment and marketing campaign responses.
  • Analyze data identity trends, patterns and insights.
  • Create comprehensive reports on a daily, monthly and campaignspecific basis.
  • Interpret campaign response metrics to assess the effectiveness of marketing initiatives.
  • Collaborate with crossfunctional teams to gather necessary data and ensure accuracy in reporting.
  • Identify areas for improvement and recommend strategies to optimize campaign performance.
  • Maintain data integrity and ensure compliance with privacy regulations.

Requirements:

  • Diploma / Degree in Business Administration, Statistics, Data Science or equivalent.
  • Minimum 2 years working experience in the retail industry CRM or similar capacity.
  • Proficient and English and Bahasa Malaysia with good communication skills both written and spoken.
  • Ability to anticipate changes in the environment accurately and willingness to accept accountability for results, share success and develop high levels of loyalty and morale.
  • Experience with database management systems or CRM software.
  • Selfmotivated and committed with a desire to achieve goals and targets.

Job Types:
Full-time, Permanent

Salary:
RM2, RM2,700.00 per month

Benefits:

  • Health insurance
  • Maternity leave
  • Opportunities for promotion
  • Professional development

Schedule:

  • Day shift

Application Question(s):

  • How much is your expected salary?
  • How much notice are you required to give your current employer?

Education:

  • Diploma/Advanced Diploma (preferred)

Language:

  • English (preferred)
  • Bahasa Malaysia (preferred)


  • Kuala Lumpur, Kuala Lumpur, Malaysia SOGO (KL) Department Store Sdn Bhd Full time

    Responsibilities: To manage all SOGO Card/Apps related operations within the general functions including strategizing planning & execution of the program which include member acquisition & retention. To formulate and monitor regular and consistent interactions (SMS, EDM, Push Notification, Telegram, Mailer, Verbal, etc) with SOGO members to ensure customers...


  • Kuala Lumpur, Kuala Lumpur, Malaysia Cititel Hotel Management Full time

    As the Loyalty Program Manager, your primary role involves conceptualizing, implementing, and overseeing our hotel guest loyalty and rewards program. Your duties encompass crafting strategies to boost customer retention, fostering engagement, and cultivating loyalty towards our hotel booking platform.Responsibilities: Develop a robust loyalty and rewards...

  • Head of CRM

    2 weeks ago


    Kuala Lumpur, Kuala Lumpur, Malaysia Valiram Group (Luxury Ventures Pte Ltd Full time

    About ValiramValiram is a retail company founded in 1935. The company has expanded to become a global retail industry with 520+ locations in 10 different countries. By 2027, we will be more than doubling our size to 1200, with an expected 5,500+ employees under Valiram Group. Learn more about us at Valiram Brands:Beauty (Victoria's Secret, Bath & Body Works,...

  • Executive CRM

    2 weeks ago


    Kuala Lumpur, Kuala Lumpur, Malaysia SOGO (KL) Department Store Sdn Bhd Full time

    Job Descriptions: Responsible for the implementation of the CRM strategy into actionable activities and campaigns including planning, creating, coordinating and supervising the work activities of the marketing programs. Responsible for providing support for the CRM Loyalty Program marketing activations with the objectives of driving acquisition, loyalty,...

  • CRM Executive

    2 weeks ago


    Kuala Lumpur, Kuala Lumpur, Malaysia Agensi Pekerjaan Find Talent Sdn Bhd Full time

    To execute effectively planned CRM Communications via multiple online or offline channels in support eg, Novelty Launches, Retention, Welcome Cycles (Recruitment & 2nd purchase), Product Cycles, Events, HPP Support and etc which includes from end to end process to achieve the set goals. Assist in planning and executing new CRM Cycle to build Omni Channel...


  • Kuala Lumpur, Kuala Lumpur, Malaysia ZALORA SOUTH EAST ASIA PTE LTD Full time

    Description:As a Loyalty and Retention Executive, you have end-to-end responsibility of managing and delivering ZALORA's short, mid to long term loyalty initiatives that you will be overseeing together with your manager. You will work closely with your manager and cross departmental teams in also strategizing, conceptualizing and proposing new initiatives...

  • CRM Specialist

    2 weeks ago


    Kuala Lumpur, Kuala Lumpur, Malaysia MHA Consultancy Services Sdn Bhd Full time

    CRM SpecialistJoin us as a CRM Specialist Use your analytical skills to optimize campaigns and enhance customer journeys. We seek innovative thinkers with business, marketing, or IT backgrounds. If you're passionate about customer-focused solutions, APPLY NOW Responsibilities: Conduct customer segmentation analysis to identify target groups for CRM campaigns...


  • Kuala Lumpur, Kuala Lumpur, Malaysia Parla Consultancy Sdn. Bhd. Full time

    Are you ready to be a key player in shaping customer experiences and driving loyalty? We are seeking a vibrant and detail-oriented individual to join us as a CRM Marketing Specialist. If you have a passion for creating impactful retention, conversion, and loyalty campaigns, this is your chance to shineKey Responsibilities:- Strategic Campaign Creation: Craft...

  • CRM Specialist

    2 weeks ago


    Kuala Lumpur, Kuala Lumpur, Malaysia ManpowerGroup Full time

    QualificationsTertiary Certificate/Degree qualification and a minimum of 3 years proven CRM experience.Knowledge and Skills Essential Experience reporting and analyzing performance across various CRM channels. Being able to extract learnings and communicate clearly the analysis. Experience managing CRM campaigns from end to end. Being accountable for the...

  • CRM Specialist

    2 weeks ago


    Kuala Lumpur, Kuala Lumpur, Malaysia SR Consultancy Full time

    Work across all our marketing tools from Taguchi (eDM, SMS, MMS), Swrve (Web/App Push) and Umbraco (Landing page CMS). Contribute to the smooth running of operations and high quality level of output with campaign execution. There will be a high volume of work supporting up to 7 markets with speed and accuracy being essential. This role is responsible for...

  • Junior CRM Specialist

    2 weeks ago


    Kuala Lumpur, Kuala Lumpur, Malaysia Trade Quo Global Ltd Full time

    Job Title: Junior CRM Campaign Architect and Solutions SpecialistJob Description:As a Junior CRM Campaign Architect and Solutions Specialist, you will play a key role in collaborating with cross-functional teams to design and launch CRM campaigns and workflows.Your responsibilities will include mapping user journeys, optimizing campaigns for improved...

  • CRM Manager

    2 weeks ago


    Kuala Lumpur, Kuala Lumpur, Malaysia Agensi Pekerjaan Nixan Mega (M) Sdn Bhd Full time

    Key Responsibilities: Implement different CRM strategy/program to target potential market, maintain existing customer and breakthrough. Analyse, plan, monitor and optimise key account customer's performance based on business goals. Formulate special promotions or events for key account customers based on their preferences and performance. Monitor escalation...

  • CRM Developer

    2 weeks ago


    Kuala Lumpur, Kuala Lumpur, Malaysia IT BUSINESS SOLUTIONS SDN BHD Full time

    CRM (Junior Developer; MY)Platform: Accelerated Build Program Server/Database: Windows, SQL Language: MS Dynamics, C#, React JS,SQL OS:Windows Job Role Expectation: L3 support background/ experience, Junior CRM Dev with min 3 years of tech exp, with CRM dynamics exp, SQL Knowledge, done development Mandatory Keywords: Dynamics 365 (min 2 years of direct...

  • CRM Team Lead

    2 weeks ago


    Kuala Lumpur, Kuala Lumpur, Malaysia ManpowerGroup Full time

    QualificationsTertiary Certificate/Degree qualification and a minimum of 5 years proven CRM experience.Knowledge and Skills Essential Experience reporting and analysing performance across various CRM channels. Being able to extract learnings and communicate clearly the analysis. Experience managing CRM campaigns from end to end. Being accountable for the...

  • CRM Developer

    2 weeks ago


    Kuala Lumpur, Kuala Lumpur, Malaysia Quadrant Technologies SDN BHD Full time

    As a CRM Technical Developer, you will be familiar with at least one leading commercial CRM system. You will assist delivery teams with CRM solution planning, analysis, designing, building, and testing. You will be considered a product specialist that is also responsible for providing support in CRM issue, customer concern, and resolution. This role is...


  • Kuala Lumpur, Kuala Lumpur, Malaysia AirAsia Full time

    What you will do: To take charge of the Frequent Flyer Program (FFP) and ensure its revenue sails smoothly. Ensuring targets are met, products are enhanced, and campaigns are launched to keep our BIG Members flying high. Set sail towards revenue targets by managing the issuance and redemption of BIG Points, ensuring our FFP remains a lucrative venture. Lead...


  • Kuala Lumpur, Kuala Lumpur, Malaysia HR TAG SDN. BHD. Full time

    Our Project Management team enables and executes great work in the smartest way possible. We are passionate about transforming ideas into results, as we constantly negotiate, organize and understand the ever-changing landscape of digital marketing and technology. To help with this, we're looking for an outstanding Associate, Project Management - a digital...


  • Kuala Lumpur, Kuala Lumpur, Malaysia StashAway Full time

    StashAway is looking for an experienced CRM & Lifecycle Marketing Manager to join our Marketing Team. Reporting to the Head of Online Marketing & CRM, this position is crucial for optimising the customer funnel through the entire lifecycle.Based in Kuala Lumpur, the Online Marketing & CRM team oversees tactical campaigns and customer retention across five...


  • Kuala Lumpur, Kuala Lumpur, Malaysia Viskou Technology Sdn Bhd Full time

    1.Customer Acquisition: The CRM can focus on acquiring new customers by implementing strategies such as lead generation campaigns, referral programs, targeted marketing activities, and leveraging customer data to identify potential prospects. The goal would be to increase the customer base and hit acquisition targets.2.Customer Retention: Retaining existing...


  • Kuala Lumpur, Kuala Lumpur, Malaysia Avanade Full time

    Do you know how to turn needs into solutions? So do we.About you:About the job:Business and IT don't always speak exactly the same language. It can be hard for companies to know how IT can help tackle their problems and increase profitability. They need you to understand their business and translate their needs into a software solution that will realize...