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Japanese Speaking Client Solution Specialist

3 months ago

Bayan Lepas, Malaysia Language Talent Solution Full time

ob Description:
We are seeking a motivated and enthusiastic Japanese Customer Success Specialist to join our dynamic team.

In this role, you will be responsible for ensuring our Japanese-speaking customers have a smooth and satisfying experience with our services.

You will act as a liaison between our customers and the company, providing support, resolving issues, and fostering long-term relationships.


Key Responsibilities:

-
Customer Onboarding: Guide new customers through the onboarding process, ensuring they understand how to use our platform and services effectively.
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Issue Resolution: Investigate and resolve customer issues promptly, coordinating with internal teams such as sales, marketing, and technical support to ensure a quick resolution.
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Customer Retention: Develop and maintain strong relationships with customers by providing exceptional service and support. Identify opportunities to upsell or cross-sell additional services.
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Feedback Collection: Gather customer feedback and insights to help improve our products and services. Relay customer needs and suggestions to relevant departments.
-
Documentation: Maintain accurate records of customer interactions, issues, and resolutions in the CRM system.
-
Training and Development: Participate in training sessions to stay updated on company products, services, and best practices in customer success.

Qualifications:

-
Language Skills: Native-level proficiency in Japanese and fluent in English.
-
Experience: Minimum of 2 years of experience in customer support, customer success, or a related role, preferably in the travel industry.
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Communication Skills: Excellent verbal and written communication skills. Ability to convey information clearly and empathetically.
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Problem-Solving: Strong analytical and problem-solving skills. Ability to handle challenging situations with patience and professionalism.
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Technical Skills: Proficiency in using CRM software, ticketing systems, and other customer support tools. Familiarity with online travel booking systems is a plus.
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Customer Focus: Passionate about delivering outstanding customer service and creating positive customer experiences.
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Team Player: Ability to work collaboratively in a team environment and contribute to the overall success of the team and company.

Pay:
RM8, RM10,000.00 per month

Benefits:

  • Opportunities for promotion
  • Professional development

Schedule:

  • Rotational shift

Supplemental pay types:

  • Overtime pay