Customer Service 客服管家

1 week ago

Kuala Lumpur, Kuala Lumpur, Malaysia PRECIOUS MY SDN BHD Full time
愿意轮班及假日、公共假期值班者
- 具备沟通社交能力、个性开朗、积极主动、善于倾听
- 熟知电脑文书处理如:Excel, Word, Outlook, Power point和公司的系統
- 流利中文沟通能力
- 欢迎应届毕业生申请

- 有以下工作经验者优先录取:

  • 有相关工作经验至少一年者
- 有客服、酒店管理、旅游业者、保险销售经验者
- 拥有流利的中英巫文沟通能力和良好的中英巫文书写能力

Duties & Responsibilities:

工作项目与内容**- 以顾客导向,重视顾客的需求,以客户签单要求安排其需要的房型。
- 任何时间都能保持微笑、有礼貌、和蔼可亲。
- 依据公司的作业流程,耐心倾听客户的任何疑问及并得体的回复。
- 提供客户准确及专业的公司相关资讯,善用沟通技巧让客户了解公司是所能提供的服务与配套。
- 建立与客户友好的关系,并能以客户的需求给予及时性的服务
- 重视团队和谐、确保有效的沟通如与团队成员及客户。
- 完成入住、入住中与出住客户的工作细项,并让客户满意。
- 依客户签单要求提供入住的配套措施,并於出住前完成消费收款。
- 熟悉客户资金收款相关手续,如信用卡消费、现金交易、发票等等。
- 确实完成客户所有邮件包裹及讯息传递。

Requirements:

-
Must be willing to work in shift:


  • Must be willing to work on weekend and public holiday
  • Required Skill(s): Excellent communication, social skills, problem solving skills and interpersonal skills
  • Computer proficiency to include Excel, Word, Outlook and company software system
  • Maturity and selfmotivated
  • Preferably Junior Executive specialized in Customer Service, Hotel Management/Tourism Services or equivalent
  • Grooming is an asset

Duties & Responsibilities:

  • Acts with integrity, honesty and knowledge that promote the mission, values and culture of our company
  • Register all VIPs coming in, make sure all pertinent information is obtained and recorded
  • Deliver excellent customer service to all guest to ensure quality service thorough their stay
  • Supervise the housekeeping team and perform quality checks
  • Maintain clean and organized workspace to enhance productivity
  • Adhere to all company standards, procedures and guidelines
  • To undertake any task or assignment as may be assigned to you by your immediate superior or management from timeto
- time

  • To answer incoming enquiry and make necessary appointment arrangement
  • To assist Sales Executive, follow up incoming mummy.
  • Create frequent reviews and reports based on sales and marketing activities
  • To build strong rapport and relationship with clients and to ensure all service commitments extended to customer are met. Deliver presentation, training and meeting with customer.
  • Responsible for customers' enquiry, to ensure customer request, feedback & complaints are logged and resolved on time
  • Assist in create and manage sales document include invoices, receipts etc
  • Good understand with workflow and services provided by the company

Salary:
RM2, RM3,500.00 per month

Benefits:

  • Meal allowance

Schedule:

  • Day shift
  • Night shift

Ability to commute/relocate:

  • Kuala Lumpur: Reliably commute or planning to relocate before starting work (required)

Education:

  • STM/STPM (preferred)

Experience:

Customer Care Specialist: 1 year (preferred)

Language:

  • Mandarin (preferred)
  • Bahasa (preferred)

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