Lazada Customer Service

Location: **Malaysia** - Department: Marketing & Communications- Location: Malaysia- Team and Role Introduction: - As a Trainer, you are responsible for equipping our new sellers with the skills they need to consistently deliver positive selling experiences and store growth, following established internal processes to ensure quick and satisfactory issues...

Location: **Malaysia** - Department: Commercial- Location: Malaysia- Team and Role Introduction: - **Job Description**: - Engaging and building relationships with top sellers to plan assortment, pricing, promotional and campaign activities on Lazada to achieve sales goals; - Analyzing and preparing weekly performance figures to management, active...

Location: **Malaysia** - Department: Customer Service- Location: Malaysia- Team and Role Introduction: - Market Insight & Operations (MIO) is a function in Lazada Customer Care that analyses customer & seller data, conducts root cause and trending analysis, provides insights and recommendations that result in great buyer & seller...

Location: **Malaysia** - Department: Commercial- Location: Malaysia- Team and Role Introduction: - The Priority Service Team is responsible for engaging and supporting Lazada's top Sellers in growing their sales on the platform and tackling operationals issues when they occur. Beyond business growth and operational support, the team is expected to build...

Location: **Malaysia** - Department: Commercial- Location: Malaysia- Lazada’s Key Account Managers work alongside our Category Managers to identify sales opportunities and cultivate supplier and seller relationships. You will work across Lazada’s various departments, ensuring sellers can run their businesses smoothly and effectively on our platform. You...

Location: **Malaysia** - Department: Customer Service- Location: Malaysia- Team and Role Introduction: **Responsibilities**: - Developing process enhancement strategies. - Conducts Process blueprinting to review existing processes and identify areas for improvement. - Analyse performance metrics and operational data to identify opportunities, develop action...

Location: **Malaysia** - Department: Customer Service- Location: Malaysia- Team and Role Introduction: - The Customer Experience (CX) team is responsible for improving end to end journey experience for our customers (buyers and sellers) on Lazada. Customer Experience is a critical function and fundamental to the sustainable growth of our platform.You will...

Location: **Malaysia** - Department: Customer Service- Location: Malaysia- Team and Role Introduction: - MIO (Market Insights & Operations) is a function in Lazada Customer Care that analyses customer & seller data, conducts root cause and trending analysis, provides insights and recommendations that result in great buyer & seller...

Location: **Malaysia** - Department: Customer Service- Location: Malaysia- Process Design & Standardization - to ensure all old and new processes are aligned across 6 ventures, whilst making sure L1-agents have sufficient information & correct SOP(s) to complete day to day task.**Responsibilities**: - Developing process enhancement strategies. - Conducts...

Location: **Malaysia** - Department: Commercial- Location: Malaysia- Team and Role Introduction: - Lazada’s Key Account Managers work alongside our Category Managers to identify sales opportunities and cultivate seller relationships. You will work across Lazada’s various departments, ensuring sellers can run their businesses smoothly and effectively on...

Location: **Malaysia** - Department: Commercial- Location: Malaysia- Team and Role Introduction: - The Role: Lazada’s Key Account Managers work alongside our Category Managers to identify sales opportunities and cultivate seller relationships. You will work across Lazada’s various departments, ensuring sellers can run their businesses smoothly and...

Location: **Malaysia** - Department: Commercial- Location: Malaysia- Team and Role Introduction: - The Role Lazada’s Key Account Managers work alongside our Category Managers to identify sales opportunities and cultivate seller relationships. You will work across Lazada’s various departments, ensuring sellers can run their businesses smoothly and...

Location: **Malaysia** - Department: Commercial- Location: Malaysia- Team and Role Introduction - Lazada’s Key Account Managers work alongside our Category Managers to identify sales opportunities and cultivate seller relationships. You will work across Lazada’s various departments, ensuring sellers can run their businesses smoothly and effectively on...

Location: **Malaysia** - Department: Commercial- Location: Malaysia- Lazada’s Key Account Managers work alongside our Category Managers to identify sales opportunities and cultivate seller relationships. You will work across Lazada’s various departments, ensuring sellers can run their businesses smoothly and effectively on our platform. - You will also...

Location: **Malaysia** - Department: Commercial- Location: Malaysia- Team and Role Introduction: - Lazada’s Key Account Managers work alongside our Category Managers to identify sales opportunities and cultivate seller relationships. You will work across Lazada’s various departments, ensuring sellers can run their businesses smoothly and effectively on...

Location: **Malaysia** - Department: Commercial- Location: Malaysia- Lazada’s Key Account Managers work alongside our Category Managers to identify sales opportunities and cultivate brand and seller relationships. You will work across Lazada’s various departments, ensuring sellers can run their businesses smoothly and effectively on our platform. You...

Location: **Malaysia** - Department: Commercial- Location: Malaysia- Lazada’s Beauty Key Account Manager, Cross Border (LazGlobal) work alongside our Category Managers to identify sales opportunities and cultivate seller relationships. You will work across Lazada’s various departments, ensuring sellers can run their businesses smoothly and effectively on...

Location: **Malaysia** - Department: Commercial- Location: Malaysia- Team and Role Introduction: - Launched in 2012, Lazada is the number one online shopping and selling destination in Southeast Asia - present in Indonesia, Malaysia, the Philippines, Singapore, Thailand and Vietnam. As the pioneer of the eCommerce ecosystem in Southeast Asia, Lazada helps...

Location: **Malaysia** - Department: Commercial- Location: Malaysia- Team and Role Introduction: - Launched in 2012, Lazada is the number one online shopping and selling destination in Southeast Asia - present in Indonesia, Malaysia, the Philippines, Singapore, Thailand and Vietnam. As the pioneer of the eCommerce ecosystem in Southeast Asia, Lazada helps...

Location: **Malaysia** - Department: Customer Service- Location: Malaysia- Team and Role Introduction: - The Seller Experience (SX) team is responsible for improving end to end customer journey experience our Sellers on the Lazada platform.You are required to own and execute strategic, cross-functional projects across SEA with a strong background in leading...