Sales Account Manager

6 days ago

Shah Alam, Selangor, Malaysia Caldic Full time
Sales Account Manager (Specialty Beverages)

We are seeking a proactive and dedicated Account Manager with experience in the Food and Nutrition industry to join our dynamic team. This role combines managing and growing existing customer accounts with a focus on acquiring new business opportunities. You will play a crucial role in nurturing relationships, ensuring customer satisfaction, and driving revenue growth by identifying new customers and expanding the company's market share.

This position is ideal for a results-driven professional who thrives in both relationship management and business development. If you excel at retaining and growing existing accounts while actively seeking and converting new prospects, we'd love to hear from you.

Key Responsibilities

  • Account Management & Relationship Building:
    Act as the primary contact for a portfolio of existing accounts, fostering long-term relationships to ensure customer satisfaction and retention.
    Regularly engage with clients to understand their business needs and proactively offer solutions.
  • New Customer Acquisition:
    Actively identify, prospect, and pursue new customer opportunities within the target market.
    Develop and execute strategies to expand the customer base, driving growth and establishing a strong pipeline of potential clients.
  • Incremental Growth & Cross-Selling:
    Identify opportunities for incremental growth within existing accounts by promoting relevant products and services.
    Collaborate with the sales team to maximize revenue through upselling and cross-selling initiatives.
  • Customer Support & Problem Resolution:
    Provide ongoing support to clients, addressing inquiries, troubleshooting issues, and ensuring their needs are met.
    Coordinate with internal teams to deliver a seamless customer experience and resolve challenges efficiently.
  • Market Awareness & Feedback Gathering:
    Stay informed about industry trends and competitive activities that impact customer needs or expectations.
    Collect feedback from clients and prospects to refine product offerings and service approaches, ensuring alignment with market demand.
  • Reporting & Performance Tracking:
    Track and report on account performance metrics, including customer satisfaction, account growth, and new customer acquisition progress.
    Prepare regular updates for internal stakeholders on account status, sales pipelines, and emerging opportunities.

Position Requirements & Key Abilities

  • Education: Bachelor's degree in Food and Nutrition or related field.
  • Experience: Proven experience in account management and business development within the Specialty Food Ingredients – within Beverages segment, with at least 2 years from Beverages Application Development background.
  • Business Development Skills: Strong ability to acquire new customers, including prospecting, lead generation, and closing sales.
  • Relationship Management: Demonstrated ability to build and maintain long-term client relationships.
  • Sales Skills: Consultative selling approach with experience in both upselling to existing clients and developing new accounts.
  • Communication: Exceptional interpersonal, verbal, and written communication skills.
  • Analytical Ability: Ability to assess client needs and translate them into actionable strategies.
  • Customer Focus: Commitment to customer success and satisfaction.
  • Tools: Proficiency in MS Office and CRM software.

Key Personal Attributes

  • Customer-Focused: A commitment to meeting and exceeding client expectations and building long-term loyalty.
  • Problem-Solver: Strong problem-solving skills with the ability to identify and address customer challenges effectively.
  • Collaborative: Works effectively within a team, collaborating across departments to meet customer needs.
  • Detail-Oriented: High attention to detail in managing client accounts, ensuring accurate and timely delivery of solutions.
  • Integrity & Trustworthiness: Demonstrates reliability and builds trust with clients through consistent actions and ethical decision-making.

Please note that this is a general description of the role and its requirements. The duties and responsibilities within this role may change over the course of employment at the employer's discretion.

About Connell Caldic

Connell Caldic is part of Caldic, a growing global provider of added-value distribution solutions for the life and material sciences, active across 43 countries in Europe, Latin America, North America, and Asia-Pacific.

Because we care, we touch the lives of hundreds of thousands of people every day. We inspire innovative and sustainable distribution solutions for the food, pharma, personal care, and industrial product formulation markets of the world. Our specialty ingredients and chemicals solutions, carefully sourced and customized to specifications whenever required, are backed by outstanding research & development, customer service, and technical & regulatory support, ensuring that they meet precisely determined needs at every stage of the value chain.

To learn more about Connell Caldic and our complete solutions offerings, visit www.caldic.com.

Caldic recognizes its talented and diverse workforce as a key competitive advantage. Our business

success is a reflection of the quality and skill of our people. Caldic is committed to seeking out and

retaining top talent to ensure top business growth and performance. We want to ensure that we are

actively listening to our employees at every level of the organization and creating an inclusive workplace culture that recognizes and values all backgrounds, voices, roles and contributions.

To all recruitment agencies: Connell Caldic practices direct hiring and does not accept agency resumes. Please do not forward resumes to our jobs alias, Connell Caldic employees or any other organization location. Connell Caldic is not responsible for any fees related to unsolicited resumes.

Seniority level
  • Mid-Senior level
Employment type
  • Full-time
Job function
  • Sales and Business Development
  • Chemical Manufacturing
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