Customer Service Representative- Mandarin

1 week ago


Johor Bahru, Malaysia Startek Full time

You will play an important role in:

- Exceeding customer expectations in terms of customer service and providing accurate information.
- Working in a team to achieve the required Key Performance Indicators (KPIs) and Service Level Agreements (SLAs).
- Demonstrating proficient computer typing skills.
- Ability to handle multiple tasks in a fast-paced environment.
- Possessing good computer literacy.
- Being able to read and type in Traditional Mandarin characters.
- Willingness to work in rotational shifts.
- SPM leavers and fresh graduates who are interested are also encouraged to apply.

**岗位职责:**
- 以中文或英文为媒介语,协助接听或回复顾客,为顾客提供标准服务。
- 提供顾客准确咨询。
- 协助顾客答疑解惑,协调并跟进顾客情况。
- 熟知中英文会话。
- 懂得阅读繁体中文。
- 能够阅读和输入繁体中文字符
- 轮班工作
- 欢迎SPM毕业生和应届毕业生申请。

**Job Types**: Full-time, Contract, Fresh graduate
Contract length: 24 months

**Salary**: From RM3,000.00 per month

**Benefits**:

- Maternity leave
- Opportunities for promotion

Schedule:

- Rotational shift

Supplemental pay types:

- Attendance bonus
- Performance bonus

**Education**:

- STM/STPM (required)

**Experience**:

- Customer Care Specialist: 1 year (preferred)

**Language**:

- Mandarin (required)
- English (preferred)

Application Deadline: 05/31/2024
Expected Start Date: 04/17/2024



  • Johor Bahru, Malaysia ANTASIS SDN BHD Full time

    **Call center BPO Customer service representative (Bilingual)** Project scope: Handling general inquiries related to billing and other concerns from customers. **JOB SCOPE**: Attend to customers' inquiries via inbound & outbound calls, in both Eng & Man. **REQUIREMENTS**: With at least 1-year of experience in customer service **Fluent in both languages...

  • Mandarin Speaker

    3 weeks ago


    Johor Bahru, Malaysia STARTEK AEGIS BPO JOHOR Full time

    Startek Malaysia (Johor Bahru) are seeking a dedicated Customer Service Representative to join our team! As a Customer Service Representative, you will act as a liaison, provide product/services information and resolve any emerging problems that our customer accounts might face with accuracy and efficiency. To be successful in this role, you will need to...


  • Johor Bahru, Malaysia STARTEK AEGIS BPO JOHOR Full time

    Join Our Global E-hailing Food Delivery Team! Are you fluent in Mandarin and English, with Cantonese as an added advantage, and a passion for customer service and technology? We're looking for talented individuals to join our e-hailing team as Customer Service Representatives. - Good communication skills. - Ability to solve problems effectively. - Previous...


  • Johor Bahru, Johor, Malaysia Agensi Pekerjaan Sunrise Recruit Sdn Bhd Full time

    Are you a master communicator fluent in both English and Mandarin? Do you possess a passion for providing exceptional customer service? As a Bilingual Customer Service Representative, where you'll be the frontline and your main responsibility will be handling general inquiries related to billing and other concerns from our valued customers.Job Scope: Provide...


  • Johor Bahru, Malaysia Agensi Pekerjaan Sunrise Recruit Sdn Bhd Full time

    Are you a master communicator fluent in both English and Mandarin? Do you possess a passion for providing exceptional customer service? As a Bilingual Customer Service Representative, where you'll be the frontline and your main responsibility will be handling general inquiries related to billing and other concerns from our valued customers. Job Scope: -...


  • Johor Bahru, Johor, Malaysia STARTEK AEGIS BPO JOHOR Full time

    Join Our Global E-hailing Food Delivery Team Are you fluent in Mandarin and English, with Cantonese as an added advantage, and a passion for customer service and technology? We're looking for talented individuals to join our e-hailing team as Customer Service Representatives. Good communication skills. Ability to solve problems effectively. Previous customer...


  • Johor Bahru, Malaysia Weizhen Full time

    We are expanding our team and seeking a dedicated Bilingual Remote Customer Service Representative who is fluent in both Mandarin and Bahasa Melayu. If you are passionate about helping customers, an excellent communicator, and have a strong command of these languages, we invite you to join our team. - Location: Remote - Language Skills: Mandarin and Bahasa...


  • Johor Bahru, Johor, Malaysia ANTASIS SDN BHD Full time

    Call center BPO Customer service representative (Bilingual)Project scope: Handling general inquiries related to billing and other concerns from customers.JOB SCOPE:Attend to customers' inquiries via inbound & outbound calls, in both Eng & Man.REQUIREMENTS:With at least 1-year of experience in customer serviceFluent in both languages English & Mandarin...


  • Johor Bahru, Malaysia MOONLIGHT CAKE HOUSE SDN BHD Full time

    As Customer Service Representative, your primary responsibility is to provide excellent customer service and support to patrons who interact through online channels. You will handle customer inquiries, process online orders, and ensure a positive and seamless online shopping experience for customers. **Responsibilities**: Online Customer Support: - Answer...


  • Johor Bahru, Malaysia Agensi Pekerjaan Sunrise Recruit Sdn Bhd Full time

    Are you a master communicator fluent in both English and Mandarin? Do you possess a passion for providing exceptional customer service? As a Bilingual Customer Service Representative, where you'll be the frontline and your main responsibility will be handling general inquiries related to billing and other concerns from our valued customers. Job Scope: -...


  • Johor Bahru, Malaysia MOONLIGHT CAKE HOUSE SDN BHD Full time

    As an Customer Service Representative, your primary responsibility is to provide excellent customer service and support to patrons who interact through online channels. You will handle customer inquiries, process online orders, and ensure a positive and seamless online shopping experience for customers. **Responsibilities**: Customer Support: - Answer...


  • Johor Bahru, Malaysia Gratitude India Full time

    **Customer Service Executive** **Key Responsibilities**: - Maintaining a positive, empathetic, and professional attitude toward customers at all times. - Responding promptly to customer inquiries. - Communicating with customers through various channels. - Acknowledging and resolving customer complaints. - Knowing our products inside and out so that you can...


  • Johor Bahru, Johor, Malaysia Agensi Pekerjaan Sunrise Recruit Sdn Bhd Full time

    Handle general inquiries related to billing and other concerns from customers. Document customer interactions, inquiries, complaints, and resolutions in the company's database. Follow company policies and procedures regarding customer interactions, data privacy, and security.Job details Bukit Indah, Johor Bahru 5.5 working days, Rolling shift (office hour)...


  • Johor Bahru, Malaysia Incora Full time

    _**Our Incora Story is really taking off - we’d love you to join us for the journey**_ **We are currently seeking an exceptional professional to join us as Customer Service Representative** **Location**:Johor Bahru, Puteri Habour As the leading supply chain solutions business in the aerospace industry Customers are at the heart of our business. As a...


  • Johor Bahru, Johor, Malaysia Gratitude India Full time

    Customer Service ExecutiveKey Responsibilities: Maintaining a positive, empathetic, and professional attitude toward customers at all times. Responding promptly to customer inquiries. Communicating with customers through various channels. Acknowledging and resolving customer complaints. Knowing our products inside and out so that you can answer questions....


  • Johor Bahru, Malaysia Agensi Pekerjaan Sunrise Recruit Sdn Bhd Full time

    Handle general inquiries related to billing and other concerns from customers. - Document customer interactions, inquiries, complaints, and resolutions in the company's database. - Follow company policies and procedures regarding customer interactions, data privacy, and security. Job details - Bukit Indah, Johor Bahru - 5.5 working days, Rolling shift...


  • Johor Bahru, Johor, Malaysia Startek Full time

    You will play an important role in:Exceeding customer expectations in terms of customer service and providing accurate information. Working in a team to achieve the required Key Performance Indicators (KPIs) and Service Level Agreements (SLAs). Demonstrating proficient computer typing skills. Ability to handle multiple tasks in a fastpaced environment....


  • Johor Bahru, Malaysia Agensi Pekerjaan Sunrise Recruit Sdn Bhd Full time

    Customer Service - Call Centre (Call Centre & Customer Service) Project scope: Handling general inquiries related to billing and other concerns from customers. Job scope: Attend to customers' inquiries via inbound & outbound calls, in both Eng & Man. **Requirements**: With at least 1-year of experience in customer service Fluent in both languages Eng &...


  • Johor Bahru, Malaysia Agensi Pekerjaan Sunrise Recruit Sdn Bhd Full time

    The role involves managing general inquiries, particularly those related to billing and other customer concerns. **Job Description**: **Requirements**: - Minimum of 1 year of prior experience in customer service. - Proficiency in both English and Mandarin is essential, with Mandarin fluency being a key requirement. - Strong typing skills are...


  • Johor Bahru, Johor, Malaysia Agensi Pekerjaan Sunrise Recruit Sdn Bhd Full time

    Customer Service - Call Centre (Call Centre & Customer Service)Project scope: Handling general inquiries related to billing and other concerns from customers.Job scope:Attend to customers' inquiries via inbound & outbound calls, in both Eng & Man.Requirements:With at least 1-year of experience in customer serviceFluent in both languages Eng & Man (Main...