Non-voice Customer Technical Support

Position: Non-voice Customer Service Representative - Mandarin Location: Menara Bangkok Bank, Berjaya Central Park Working hours: Rotational shift; 7 AM - 4 PM, 2 PM - 11 PM, 10:30 PM - 7:30 AM Working days: 5 working days, 2 off days **Salary**: RM4,000 - RM4,500 (basic) + shift allowance (RM20 per hour) + OT **Requirements**: - SPM with customer service...

Role Title : Customer Service Consultant (LiveChat) - Work from office mode Salary Package - Basic up to RM2800 - Terms and conditions applies - your salary will be paid RM 1,800 for the first 5 months of employment, and on top of that you will get a confirmation bonus of RM3, 500 and your salary will kick off in full amount based on approval upon your...

**Responsibilities of the Role**: - Handling Voice/Non -Voice customer, including detailed recording of the issue according to defined processes. - Identifies the cause of hardware/software faults and provides a solution or dispatch onsite engineer with part to resolve the issue. - Advises & educates customers through a combination of experience & guideline...

Job Brief: In this role, you will be delivering best-in-class support to customers. **Responsibilities**: - Handling Voice/ Non -Voice customer, including detailed recording of the issue according to defined processes. - Identifies the cause of hardware/software faults and provides a solution or dispatch onsite engineer with part to resolve the issue. -...

**Role**:Voice & Accent Trainer **Timings**:Day Shift (Contract To Hire) **Industry**:BPO **Work Mode**:Work from office **Functional Area**:ITES / BPO / Customer Service **Process**:Non-Voice Key Skills: Business to Business (B2B) bachelors degree - Min 1 year of Digital Marketing + B2B Sales - Cold calling experience" Bachelor Degree /...

**Shift Timing**: - **Permanent Night Shift, start from 8PM** **Working Roster**: - **5 Days per Week**: - **Each shift is 9 hours, including a 1-hour lunch break and two 15-minute short breaks.** **Role & Responsibilities**: - Provide accurate and timely answers to customer queries through calls. - Deliver excellent customer support and patient...

**Role**:Customer Service Executive -Technical **Timings**:Day Shift (Permanent) **Industry**:BPO **Work Mode**:Work from office **Functional Area**:ITES / BPO / Customer Service **Process**:Voice Key Skills: Technical - Requirement: Min 1 years Technical support exp/fluent English **Education**: Min Degree (IT background...

**Role**:Mandarin Language Expert **Timings**:Rotational Shifts (Permanent) **Industry**:IT-Software / Software Services **Work Mode**:Work from office **Functional Area**:ITES / BPO / Customer Service **Process**:Non-Voice Key Skills: Technical Support technical solutions - As a technical troubleshooting agent, your primary responsibility will be...

**Education background**: - Bachelor’s Degree or at least Diploma or equivalent in any discipline. **Work experience**: - Minimum of 6 months work experience in customer support in any industry. - Fresh graduates are welcome with degrees in the following disciplines: English with Communication, English for Professionals, Mass Communication, or any...

**Role**:Customer Service Executive -Technical **Timings**:Rotational Shifts (Permanent) **Industry**:Other **Work Mode**:Work from office **Functional Area**:ITES / BPO / Customer Service **Process**:Semi-Voice Key Skills: Customer Service Technical Technical Support Technical support Customer service advisor Customer Care customer support Technical...

**Role**:Team Leader -Chat **Timings**:Day Shift (Permanent) **Industry**:Other **Work Mode**:Work from office **Functional Area**:ITES / BPO / Customer Service **Process**:Non-Voice Key Skills: Sales Mandarin Cantonese english - Malaysian that can speak in Cantonese and English, as staff will support Hong Kong market. Must be able to type in...

**Role**:Customer Service Executive -Technical **Timings**:Rotational Shifts (Permanent) **Industry**:BPO **Work Mode**:Work from office **Functional Area**:ITES / BPO / Customer Service **Process**:Semi-Voice - Technical Support Representative - Enterprise Team (Native Korean & Native Japanese) Location: Bangsar, Malaysia (Native Japanese or Native...

Global Dispute Analyst (Issuer/Acquirer - Non Voice) **You Lead the Way. We've Got Your Back.** With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other....

Job Description (JD) Key Skills / Knowledge and Behaviors (if applicable) **Application Services** - To perform L1/L2 problem investigation - problem identification, root cause analysis, solution definition, SIT/UAT and implementation. - To thoroughly understand the system design, user requirement and provide impact analysis feedback for any potential...

**Role**:Customer Service Executive -Technical **Timings**:Rotational Shifts (Permanent) **Industry**:BPO **Work Mode**:Work from office **Functional Area**:ITES / BPO / Customer Service **Process**:Voice Key Skills: Customer Service Japanese language JapeneseVacancy: *Native Japanese - Customer Service* Location: Cyber Jaya, Malaysia. Salary Max:...

Responsible for the development of Voice Product and Service Offering for market distribution. - Collaborate with suppliers and cross-functional teams to boost revenue and manage product profit and loss. - Contribute to the creation and cost estimation of new products. - Collaborate with Legal on formulating Services’ Terms & Conditions for customers. -...

**Role**:Manager-Technical **Timings**:Flexible (Permanent) **Industry**:BPO **Work Mode**:Work from office **Functional Area**:ITES / BPO / Customer Service **Process**:Voice Key Skills: Sales - Vietnamese Customer Service English Technical SalesQualifications: - Completed an education in the technical field (B Degree) - Minimum 1 year of...

**Vacancy: Customer Service-Native/Non-Native Russian** Location: KL Sentral, Malaysia. Languages:Native or Non-native Russian + English (B2) **Salary**: RM7700 + KPI - up to RM300 + night shift allowance Headcount: 10 Joining: End of October Work Hour: Mon-Fri between 8 pm to 8 am MYT(BTW April to Sept). Mon-Sun 9 pm to 9 am MYT -due to daylight...

**IT SERVICE DESK LEVEL 1** **Location**: Bangsar, near public transport (LRT / Bus) ROTATIONAL SHIFT BASIS early morning shift, but not graveyard ( 5 days working, 2 off days) Have own transportation is preferred **Responsibilities**: - VOICE & NON-VOICE - Provide IT support and technical issue resolution for network hardware and software problems for...

Mandatory Requirements: Telco Network complaints handling. Required experience: - Minimum 3 years in Telecommunication Industry - Experience in managing network quality and performance. - Familiarity in 2G, 4G and 5G technology - Relevant education and certification **Responsibilities**: - Customer complaint management & handling - analysis, resolution &...