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Outbound Customer Service Representative
4 days ago
**Responsibilities**:
- Manage large amounts of inbound and outbound calls in a timely manner
- Follow communication “scripts” when handling different topics
- Identify customers’ needs, clarify information, research every issue and provide solutions and/or alternatives
- Seize opportunities to upsell products when they arise
- Build sustainable relationships and engage customers by taking the extra mile
- Keep records of all conversations in our call center database in a comprehensible way
- Frequently attend educational seminars to improve knowledge and performance level
- Meet personal/team qualitative and quantitative targets
**Job Types**: Full-time, Permanent, Fresh graduate, Student job
**Salary**: RM1,800.00 - RM2,300.00 per month
**Benefits**:
- Dental insurance
- Health insurance
- Meal provided
- Opportunities for promotion
- Professional development
Schedule:
- Day shift
- Evening shift
- Monday to Friday
Ability to Commute:
- Kelana Jaya (required)
Ability to Relocate:
- Kelana Jaya: Relocate before starting work (required)
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