Executive People Services Helpdesk

Location:Petaling Jaya, MY, MYJob Function:Human ResourcesRequisition Number:146053Description:Responsibilities: To guide and educate employees on the procedures, guidelines and policies. To direct employees request to the correct channel / party / reference point To create answer guide / template for FAQs To compile frequents queries creating chatbox Build...

Act as the first contact, routing queries to appropriate teams, logging, coordinating, and resolving helpdesk requests, and escalating issues as needed. - Communicate with customers to resolve problems remotely, verify resolutions, and contribute to global helpdesk and training processes. - Support team projects and assist the Service Lead in improving...

**Location**:Petaling Jaya, MY, MY**Job Function**:Human Resources**Requisition Number**:156295**Description**: This person will need to be responsible and managing: - HR Capabilities and Training delivery: responsible in managing all training matters & supporting the development initiatives & programs - HR Projects management: responsible in coordination...

Act as the first contact, routing queries to appropriate teams, logging, coordinating, and resolving helpdesk requests, and escalating issues as needed. Communicate with customers to resolve problems remotely, verify resolutions, and contribute to global helpdesk and training processes. Support team projects and assist the Service Lead in improving helpdesk...

Officer - ITS Helpdesk Support **Grade**: Graduate **Department**: Information Technology Services **Descriptions**: KPMG’s ITS Helpdesk Support Officer provides internal support to KPMG users, to support, deploy, implement, trouble shoot any issues requested by our users. Complete and follow through all given tasks and projects assigned by their team...

Provide technical support and assistance to end-users, ensuring their issues are addressed and rectified promptly. - Able to handle all incident ticket update as ITIL standard. - Troubleshoot and resolve customer's problems within the company's ticketing system, and remote assistance tools. - Answer the call and record detailed information about reported...

**Our client**: - _**Founded over 27 years ago and are the world's largest Education Seminar company. Host and produce 500+ entrepreneurial events across 37 countries including Australia, New Zealand, Singapore, Malaysia, South Africa, the USA, Europe, the Middle East, South America, and the UK. Also, provide the key to personal and business success,...

**Our client**: - Founded over 27 years ago and are the world's largest Education Seminar company. Host and produce 500+ entrepreneurial events across 37 countries including Australia, New Zealand, Singapore, Malaysia, South Africa, the USA, Europe, the Middle East, South America, and the UK. Also, provide the key to personal and business success, creates...

**Key Responsibilities**: - Provide technical support to end-users, troubleshoot hardware and software issues, and resolve IT-related problems. - Assist with setting up new equipment, installing software, and ensuring connectivity for users. - Maintain IT systems through routine maintenance tasks, software updates, and security patches. - Document support...

Provide technical support and assistance to end-users, ensuring their issues are addressed and rectified promptly. - Able to handle all incident ticket update as ITIL standard. - Troubleshoot and resolve customer's problems within the company's ticketing system, and remote assistance tools. - Answer the call and record detailed information about reported...

**Responsibilities**: **Employee Life Cycle** - Manage Employee Life Cycle (ELC) Management for SBS in China as per respective Service Level Agreements (SLAs) - Manage the onboarding process and coordinate the administration of national or international transfers (if any) - Coordinate and administer termination and offboarding activities - Coordinate and...

Our client: Founded over 27 years ago and are the world's largest Education Seminar company. Host and produce 500+ entrepreneurial events across 37 countries including Australia, New Zealand, Singapore, Malaysia, South Africa, the USA, Europe, the Middle East, South America, and the UK. Also, provide the key to personal and business success, creates...

**Responsibilities**: **Helpdesk & IT Operation** - Support IT Manager in overseeing and managing IT helpdesk operations across branches and HQ. - Conduct monthly reviews of the helpdesk ticketing system to assess and report vendor performance indicators to the IT Manager. - Assist IT Manager in managing outsourcing vendors to ensure compliance with service...

Ensure incidents are logged and updated in the helpdesk ticketing system - Learn and achieve a good understanding of product features. - Guide supplier and buyer on portal usage and process. - Provide service provisioning and training for suppliers. - To assist buyer and supplier enquiries on business/trading processes. - Response to inbound and outbound...

Position Title**:IT executive** Industry**:Vehicle Distributor/ Retail** Location**:Petaling Jaya** **Responsibilities**: **Helpdesk & IT Operation** - Support IT Manager in overseeing and managing IT helpdesk operations across branches and HQ. - Conduct monthly reviews of the helpdesk ticketing system to assess and report vendor performance indicators...

Handle incidents & service request using standard operating procedures & processes - Provide excellent support at the customer service centre and achieve first level resolutions where necessary and escalation in a timely manner. - To follow through all open cases, ensure timely resolution and ensure customers are kept updated of the progress regularly to...

**JOB DESCRIPTION** Position Title IT executive Industry Vehicle Distributor/ Retail Location Petaling Jaya **Responsibilities**: **Helpdesk & IT Operation** - Support IT Manager in overseeing and managing IT helpdesk operations across branches and HQ. - Conduct monthly reviews of the helpdesk ticketing system to assess and report vendor performance...

_Hybrid role - 2 weeks work from home, 2 weeks work from office_ - Answer inbound calls from Hong Kong and Macau users and record any issue to proceed with relevant action. - Provide technical support and assistance to end-users - Identify issue urgency and escalate to appropriate group. - Troubleshooting issue through remoting tools and verbal...

Responsibilities:Helpdesk & IT Operation Support IT Manager in overseeing and managing IT helpdesk operations across branches and HQ. Conduct monthly reviews of the helpdesk ticketing system to assess and report vendor performance indicators to the IT Manager. Assist IT Manager in managing outsourcing vendors to ensure compliance with service level...

**Our client**: - Founded over 27 years ago and are the world's largest Education Seminar company. Host and produce 500+ entrepreneurial events across 37 countries including Australia, New Zealand, Singapore, Malaysia, South Africa, the USA, Europe, the Middle East, South America, and the UK. Also, provide the key to personal and business success, creates...