Partnership Success Analyst
6 months ago
Responsibilities
About TikTok
TikTok is the leading destination for short-form mobile video. At TikTok, our mission is to inspire creativity and bring joy. TikTok's global headquarters are in Los Angeles and Singapore, and its offices include New York, London, Dublin, Paris, Berlin, Dubai, Jakarta, Seoul, and Tokyo.
Why Join Us
Creation is the core of TikTok's purpose. Our platform is built to help imaginations thrive. This is doubly true of the teams that make TikTok possible.
Together, we inspire creativity and bring joy - a mission we all believe in and aim towards achieving every day.
To us, every challenge, no matter how difficult, is an opportunity; to learn, to innovate, and to grow as one team. Status quo? Never. Courage? Always.
At TikTok, we create together and grow together. That's how we drive impact - for ourselves, our company, and the communities we serve.
Join us.
About
About the team
This role is part of the Regional Partner Success team, to support driving quality improvements, leveraging key data inputs from sampling/golden assessment/Ground Truth. This role will be a key conduit between the TnQ Bytedance team and our partner teams and will be expected to drive performance metrics with our moderation teams across our Partner footprint
Responsibilities
- Builds strong relationships with training and quality teams
- Create a strong framework and cadences with partner teams to allow for action planning and metric management of key issues, such as quality.
- Where markets are managed across multiple regions, be the cross region/partner link. Understand and manage key issues, such as quality improvement, policy roll outs and ecosystem changes.
- Drive partner successfully through metric improvement initiatives.
- Conduct Deep dive into Partner RCAs, to enable challenge, feedback and solutions to drive metric improvement
- Work directly with the Training and Performance Improvement team on key insights, at LOB and market level.
- Support and/or project manage the roll out of policy, upskilling, case alignments, new processes across the partners in partnership with POM.
- Coach Partner QA team based on site/lang needs.
- Attend any internal calibration/alignment sessions and cascade with Partner (but should be housed in OPUS)
- Drive strong partner action on underperformance
- Providing support for big policy changes (eg. 4.0 Policy Roll-Out) such as Juren Test, checking on documentations roll-out.
- Ensure, oversee and communicate to Partners any possible misalignments from quality measurement processes to not impact BPO's accuracy.
- Advocate for moderation teams, be a voice internally for their challenges and feedback
- Ensure a high bar of Policy knowledge is maintained across the Partner QAs
- Keep track of go-live of new queues and confirm Partners' capacity with BPM/POMs. Work on estimated dates to ensure all parties are aware of launching and to ensure reports include all new queues.
- Work closely with IH Advisors and advise/monitor on risk escalation.
**Qualifications**:
Minimum Qualifications
- Proficient in English as the working language.
- Having a deep understanding of regional/market-level cultural context, coupled with additional policy knowledge, is advantageous.
- Proven track record of working with cross-functional partners, across different countries.
Preferred Qualifications
- Bachelor’s Degree or equivalent education/experience, advanced degree is preferred.
- Deep understanding of regional/market level cultural context
- Good understanding of QA process is a must.
- Strong attention to detail and ability to work independently.
- Demonstrate good judgment, training and management skills.
- TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At TikTok, our mission is to inspire creativity and bring joy. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too.
-
Partnership Success Analyst, Vietnamese
6 months ago
Kuala Lumpur, Malaysia TikTok Full timeResponsibilities About TikTok TikTok is the leading destination for short-form mobile video. At TikTok, our mission is to inspire creativity and bring joy. TikTok's global headquarters are in Los Angeles and Singapore, and its offices include New York, London, Dublin, Paris, Berlin, Dubai, Jakarta, Seoul, and Tokyo. Why Join Us Creation is the core of...
-
Partnership Manager
6 months ago
Kuala Lumpur, Malaysia Hyppies Full time**About the role: Partnership Manager** We are seeking an experienced **[Partnership Manager]** to join our team and help drive the growth of our business through strategic partnerships. As a leading fintech company, we are dedicated to delivering innovative solutions that empower businesses and individuals to thrive in the digital economy. **What you'll...
-
Partnership Success Analyst, Mandarin Speaker
6 months ago
Kuala Lumpur, Malaysia TikTok Full timeResponsibilities About TikTok TikTok is the leading destination for short-form mobile video. At TikTok, our mission is to inspire creativity and bring joy. TikTok's global headquarters are in Los Angeles and Singapore, and its offices include New York, London, Dublin, Paris, Berlin, Dubai, Jakarta, Seoul, and Tokyo. Why Join Us Creation is the core of...
-
Partnership Success Analyst, Thai Speaker
6 months ago
Kuala Lumpur, Malaysia TikTok Full timeResponsibilities About TikTok TikTok is the leading destination for short-form mobile video. At TikTok, our mission is to inspire creativity and bring joy. TikTok's global headquarters are in Los Angeles and Singapore, and its offices include New York, London, Dublin, Paris, Berlin, Dubai, Jakarta, Seoul, and Tokyo. Why Join Us Creation is the core of...
-
Partnership Success Analyst, Malay Speaker
6 months ago
Kuala Lumpur, Malaysia TikTok Full timeResponsibilities About TikTok TikTok is the leading destination for short-form mobile video. At TikTok, our mission is to inspire creativity and bring joy. TikTok's global headquarters are in Los Angeles and Singapore, and its offices include New York, London, Dublin, Paris, Berlin, Dubai, Jakarta, Seoul, and Tokyo. Why Join Us Creation is the core of...
-
Growth & Partnership Analyst
6 months ago
Kuala Lumpur, Malaysia Prenetics Full timePrenetics, a leading genomics-driven health sciences company, is revolutionizing prevention, early detection, and treatment. Our prevention arm, CircleDNA, uses whole exome sequencing to offer the world's most comprehensive consumer DNA test. At CircleDNA, we are on a mission to empower individuals to take control of their health and well-being. Since our...
-
Partnership Lead
7 months ago
Kuala Lumpur, Malaysia Tune Protect Group Full timeTune Protect strives to be the go-to insurtech for millennials and Gen Z. We are listed on the main market of Bursa Malaysia since 2013 where our main business is insurance, reinsurance and going forward - insurance technology solutions! We are simplifying consumer's experience with different products and technology that complement consumer's lifestyle...
-
Partnership Executive
6 months ago
Kuala Lumpur, Malaysia Sigma School Full time**Position Overview** **Key Responsibilities** - Partnership Development: Identify, develop, and secure new partnership opportunities with businesses, educational institutions, and other organizations to expand Sigma School’s reach and impact. - Relationship Management: Serve as the primary point of contact for business partners, maintaining and enhancing...
-
Manager, Affinity and Partnerships
6 months ago
Kuala Lumpur, Malaysia Tokio Marine Group Full time**Responsibilities**: - Responsible for the achievement of Affinity sales and online business targets. - Identify potential business partnerships in the market and within the existing clients. - Advise on growth strategies of partnership with feedback, research and analysis as a foundation for business strategy development. - Develop digital marketing...
-
Event Executive
6 months ago
Kuala Lumpur, Malaysia Agensi Pekerjaan Infinity8 Sdn Bhd Full time**Company Information** Our Client is well-known tuition services provider. They are seeking committed Event Executive to join their dynamic team. Your primary role is to assit on the development and implementation of event strategies and partnership initiatives with School Representatives - Support the planning, coordination, and execution of events,...
-
Brand Partnership Lead
8 months ago
Kuala Lumpur, Malaysia G2G Full time**Job Scope** A Brand Partnership Lead plays a crucial role in building and maintaining strategic alliances that can help a company expand its reach, enhance its brand image, and achieve its marketing and business goals through collaborative efforts with other entities. It requires a strong understanding of marketing, negotiation skills,...
-
Shape The Future of Payments: Partnerships
8 months ago
Kuala Lumpur, Malaysia Hyppies Full time**Are you a seasoned Fintech professional with a passion for building strategic alliances? Do you thrive on forging connections and driving growth through innovative partnerships? If so, we want to hear from you!** **We are a leading FinTech company in the payments industry seeking a Partnerships Management Manager to join our dynamic team in...
-
Partnerships Executive
8 months ago
Kuala Lumpur, Malaysia Quacquarelli Symonds Full time**Role: Partnerships Executive** **Location: Kuala Lumpur, Malaysia** **Job type: Full time, permanent - hybrid **Why QS?** At QS, our culture fosters a flexible working environment that encourages our employees to own their career whilst personally and professionally thriving. We collaborate, respect, and support each other - and as a company, our values...
-
Partnerships Executive
8 months ago
Kuala Lumpur, Malaysia QS Quacquarelli Symonds Full time**Role: Partnerships Executive** **Location: Kuala Lumpur, Malaysia** **Job type: Full time, permanent - hybrid **Why QS?** At QS, our culture fosters a flexible working environment that encourages our employees to own their career whilst personally and professionally thriving. We collaborate, respect, and support each other - and as a company, our values...
-
Partnership Executive, My
6 months ago
Kuala Lumpur, Malaysia Qashier Pte Ltd Full timePartnership Executive, MY About the job Partnership Executive, MY Want to be part of the fastest growing startup that is at the intersection of Retail, Fintech and Data? **Qashier is looking for an amazing Partnership Executive to support our growth!** We are a dynamic and fast growing team that is excited about commerce, retail and payments, and the...
-
Stractegic Partnership Assistant
6 months ago
Kuala Lumpur, Malaysia Agensi Pekerjaan EMA Sdn. Bhd. Full time**About the company**: Our client is a fast-growing multi-region company shaking the dentistry and orthodontics industry! They offer a super convenient and affordable alternative to traditional braces by incorporating advanced German technology in their scientific studies and aligner designs. They are aiming to be people’s reason to smile by making...
-
Global Partnerships Executive
6 months ago
Kuala Lumpur, Malaysia TRanglo Full timePartnership Manager out of (i. Middle East/ ii. Europe/ iii. Canada US) to expand our partnerships - Converting incoming leads and filtering prospects for our various business models (inbound sales) - Stakeholder management to complete onboarding process (client success) - Account management for existing partners, expanding new market and growth...
-
Marketing Manager, Partnerships Growth
7 months ago
Kuala Lumpur, Malaysia Coda Payments Full time**Responsibilities**: - Develop and execute customized marketing campaigns in collaboration with our Go-to-Market Sales team. These campaigns will be tailored for key accounts to enhance engagement and accelerate revenue growth. - Track, analyze, and report on the effectiveness of marketing campaigns and partnership activities, leveraging insights to...
-
Global Partnerships Manager
6 months ago
Kuala Lumpur, Malaysia TRANGLO SDN. BHD. Full timeJob Description -Partnership Manager out of (i. Middle East/ ii. Europe/ iii. Canada US) to expand our partnerships -Converting incoming leads and filtering prospects for our various business models (inbound sales) -Stakeholder management to complete onboarding process (client success) -Account management for existing partners, expanding new market and...
-
Marketing Manager, Partnerships Strategy
6 months ago
Kuala Lumpur, Malaysia Coda Payments Full time**What We Do** At Coda, we break down barriers between publishers and their audiences by thinking outside of the app. Coda is trusted by 300+ top digital content publishers - including industry giants Activision Blizzard, Bigo, Electronic Arts, Riot Games, and Zynga - to grow revenue, profit margins, and customer engagement in 60+ markets with ease. For...