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Customer Helpdesk Executive
3 days ago
**Position : Banking Customer Service Executive**
**Working Hours**: Monday - Sunday / 24/7 Rotational Shift
(2 day off rotational - based on duty roster)
**Intake**: Immediate Hiring - April 2024
**Location**: Masjid Jamek
**Basic Salary**: RM2,500 + RM300 (Allowance)
- Attracts potential customers by answering product and service questions; suggesting information about other banking products and services
- Opens customer accounts by recording account information.
- Maintains customer records by updating account information.
- Resolves product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.
**Requirement**:
- Fresh graduate are welcome to apply.
- Training will be provided
- Required Language(s) : Bahasa Malaysia, English (Fluent)
- Required atleast 3 years related experience in call center or banking industry
- Willing to work in contract duration (6 months contract / renew based on performance).
- Malaysian Citizen only
- Able to commit working in shift (24/7 rotational shift)
- Shift Rotation / Rotational Offday / Not Fixed (8hours working):
7am - 4pm
9am-6pm
1pm-10pm
10pm-7am
- Good communication skill and computer literacy especially Microsoft office
- Experience in banking call center is added advantage.
- Preferable someone currently not working and able to commit immediately.
**Salary**: RM2,500.00 - RM2,800.00 per month
**Benefits**:
- Health insurance
- Maternity leave
- Opportunities for promotion
- Parental leave
- Professional development
Schedule:
- Rotational shift
Supplemental pay types:
- Overtime pay
Application Question(s):
- Able to work in a rotational shift?
- Do you have own transportation?
**Education**:
- Bachelor's (preferred)
**Experience**:
- Call Center: 1 year (preferred)
Expected Start Date: 04/22/2024
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