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Customer Service

5 months ago

Klang, Malaysia Lifework HR Services Sdn Bhd Full time

Responsibilities:

- Arranging & overseeing export and import shipment
- Arrange local and overseas transportation (Sea & Air)
- Handle correspondence with local or overseas agents
- Liaise with carriers/shipping agent to ensure shipment is delivered on time
- Provide shipment quotes for customers and set up shipments as required by customers.
- To liaise with customers for any inquiry/ Provide forwarding/ logistics solutions to customers
- Coordinating with operation team and plan for import & export materials
- Daily co-ordination of operation and customer booking
- Help manage current customer accounts.
- Deal with a high volume of inbound and outbound phone calls.
- Maintain relationships with carriers and customers.
- Solve customer and carrier problems and help resolve issues.
- Provide shipment quotes for customers and set up shipments as required by customers.

Job Requirements:

- Possess strong interpersonal and communication skills.
- Able to work independently with minimum supervision.
- Required skill(s): MS Excel.
- Required language(s): Bahasa Malaysia, English, Mandarin (an added advantage)
- At least 1 year(s) of working experience in logistics firm if preferable.
- Applicants must be willing to work in Bandar Botanic Capital, Klang.
- **Fresh graduate is welcome to apply.**:

- 3 Full-Time position(s) available.

**Job Type**: Permanent

Pay: RM3,000.00 - RM3,500.00 per month

**Benefits**:

- Health insurance
- Maternity leave
- Opportunities for promotion
- Professional development

Schedule:

- Day shift

Supplemental pay types:

- Yearly bonus

Ability to commute/relocate:

- Klang: Reliably commute or planning to relocate before starting work (preferred)

**Education**:

- STM/STPM (preferred)

**Experience**:

- Customer Care Specialist: 1 year (preferred)

**Language**:

- Mandarin (preferred)
- Bahasa (preferred)