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Customer Service Officer

1 month ago

Kota Damansara, Malaysia Timesconsult Full time

**Responsibilities**:

- Handling all inbound calls pertaining to customer general enquiries, complaints, comments, feedbacks and other raising issue related to the company's products.
- To exceed customers expectation in terms of customer service & accurate information.
- Work in a team to achieve the required KPI elements and SLA.

**Requirements**:

- Required language(s): English (able to converse in Mandarin will be an added advantage).
- Minimum 1 year of working experience in the service industry will be an added advantage for this position.
- Applicant must be willing to work on **rotational shifts and off day**:

- Applicant must be willing to work in Ara Damansara, Selangor

**Benefit**:

- 5 working days in a week
- EPF & SOCSO
- Sick leave
- Annual leave
- Quarterly staff recognition and appreciation
- Stage: Customer Service Executive > Senior Customer Service Executive > Team Leader >Senior Team Leader > Assistant Manager > Manager > Senior Manager

Schedule:

- Rotational shift

Pay: RM2,000.00 - RM2,500.00 per month

Schedule:

- Rotational shift

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