Mandarin Customer Service Representative

6 months ago


Kuala Lumpur, Malaysia GrowthFn sdn bhd Full time

This are some of the responsibilities you will undertake. It's for night shift
- Maintaining a positive, empathetic, and professional attitude toward customers at all times.
- Responding promptly to customer inquiries.
- Communicating with customers through various channels.
- Acknowledging and resolving customer complaints.
- Knowing our products inside and out so that you can answer questions.
- Keeping records of customer interactions, transactions, comments, and complaints.
- Communicating and coordinating with colleagues as necessary.
- Providing feedback on the efficiency of the customer service process.
- Ensure customer satisfaction and provide professional customer support.
- At least 3 months experience as customer service representative.
- SPM and above allowed for this role.

**Job Types**: Full-time, Permanent

**Salary**: RM4,000.00 - RM5,000.00 per month

**Benefits**:

- Health insurance
- Maternity leave
- Opportunities for promotion
- Parental leave
- Professional development

Schedule:

- Day shift

Supplemental pay types:

- Performance bonus

Application Question(s):

- Okay with night shift?

**Education**:

- Diploma/Advanced Diploma (preferred)

**Experience**:

- Customer Care Specialist: 1 year (preferred)

**Language**:

- Mandarin (preferred)



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