Customer Care Executive

2 weeks ago


Petaling Jaya, Malaysia Agensi Pekerjaan JOBBUILDER Sdn Bhd Full time

Working hours : 5 days a week, Shift is required
10AM - 7PM; 1PM-10PM

**Role**:
**Responsibilities**:
1. Provide operational support to clients by answering calls and online queries, and provide technical solution to the issues.
2. Identify and provide feedback from customer to support team for continuous improvement.
3. Document call center processes and FAQ and work on continuous process improvement.
4. Provide product and technical guidelines for clients and educate clients on how to use new features or add on programs.
5. Keep and update reported issues and work closely with technical support team to assure quality client customer service

**Requirements**:
1. Good written and spoken communication skills in English and Bahasa Malaysia (ability to speak in Mandarin will be an added advantage).
2. Must be energetic, positive minded and good team player.
3. Good work ethic, well organized and self-motivated.
4. Great attention to detail and ability to multitask.

**Job Types**: Full-time, Permanent

**Salary**: RM2,800.00 - RM3,500.00 per month

Schedule:

- Afternoon shift
- Day shift



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