Service Scheduler
6 months ago
Optimizing available field service resources by assigning service assignments to technician dashboard
- Ensuring planned order completing before the target date/due date
- Update scheduling tools in timely manner to reflect up to date information
- Managing job loading, productivity and workload distribution which promotes field force efficiency.
- Field Service route optimization/planning reducing technician’s windshield to wrench ratio.
- Adhering to SLA and response time as per service contract agreement
- Backup team member on job scheduling s in their absence.
**Requirements**:
- Diploma or degree holder
- 1-2 years of related experience. Fresh Graduates encouraged to apply.
- Self-starter with a proactive approach
- Good Interpersonal and Verbal/Written Communication skills in English is an added advantage.
- Prior experience in customer service capacity
- Handling Salesforce / SAP CRM platform will be an added advantage
**Benefits**:
- 5-day working (Mon-Fri)
- 1.5 months contractual bonus
- Global exposure
- Medical and dental benefits
**Job Type**: Permanent
**Salary**: RM2,800.00 - RM3,500.00 per month
**Benefits**:
- Dental insurance
- Free parking
- Health insurance
- Professional development
Schedule:
- Monday to Friday
Supplemental pay types:
- 13th month salary
- Performance bonus
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