Service Scheduler

6 months ago


Shah Alam, Malaysia JOBBUILDER Full time

Optimizing available field service resources by assigning service assignments to technician dashboard

Housekeep the Salesforce Dispatch Console according to respective service territories

Ensuring planned order completing before the target date/due date

Follow up on open orders (incomplete and RFS status)

Update scheduling tools in timely manner to reflect up to date information

Managing job loading, productivity and workload distribution across FST which promotes field force efficiency.

Field Service route optimization/planning reducing technician’s windshield to wrench ratio.

Adhering to SLA and response time as per service contract agreement

Backup team member on job scheduling s in their absence

**Preferred**:
Prior knowledge in handling Salesforce/SAP CRM platform

**Job Types**: Full-time, Permanent

Pay: RM4,000.00 - RM5,500.00 per month

Schedule:

- Day shift
- Monday to Friday

**Experience**:

- handling Salesforce/SAP CRM platform: 2 years (preferred)
- Planning Service Appointment confirmation with customer: 2 years (preferred)


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