Service Scheduler
4 weeks ago
Optimizing available field service resources by assigning service assignments to technician dashboard
Housekeep the Salesforce Dispatch Console according to respective service territories
Ensuring planned order completing before the target date/due date
Follow up on open orders (incomplete and RFS status)
Update scheduling tools in timely manner to reflect up to date information
Managing job loading, productivity and workload distribution across FST which promotes field force efficiency.
Field Service route optimization/planning reducing technician’s windshield to wrench ratio.
Adhering to SLA and response time as per service contract agreement
Backup team member on job scheduling s in their absence
**Preferred**:
Prior knowledge in handling Salesforce/SAP CRM platform
**Job Types**: Full-time, Permanent
Pay: RM4,000.00 - RM5,500.00 per month
Schedule:
- Day shift
- Monday to Friday
**Experience**:
- handling Salesforce/SAP CRM platform: 2 years (preferred)
- Planning Service Appointment confirmation with customer: 2 years (preferred)
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