Center Manager
5 months ago
Ensuring the maximization of center revenue and profit and maintaining a consistently high standard of customer service in the center.
- To ensure we set the correct selling strategy and highlighting any potential obstacles to occupancy immediately to the Director.
- Ensure a consistently high standard of presentation is maintained for all the department and its personnel.
- Actively promote a positive open, honest, and effective working environment where all staff is valued, accountable and contributing to the team’s success.
- Oversees daily center operations and coordinates center activities through assigned staff; prioritizes and delegates work activities.
- Evaluates center activities for effectiveness to develop improved methods; devises evaluation methodology and implements; analyzes results and recommends and/or takes appropriate action.
- Serves as center representative by responding to and resolving emergency situations
- Preparation of various type of managing reports as required to Director.
- Visit and greeting all postnatal mother stay in center daily.
- To be well versed in all operating system in center included inhouse reporting system, Auto Count system, HR Qpay system, company website etc.
- Managing company P&L and present report to Director upon request.
- Approval of all expenses payment and staff monthly payroll in center.
- Develop and maintain a high level of communication with all departmental managers, full force supporting and advise further actions where necessary.
- Handle and resolve complaint or concerns arising from postnatal mother.
- Ensure the wellbeing of all departmental personnel and all team operations.
**Job Requirements**:
- Degree / Diploma in Hotel management (Hospitality)/ Nursing/ related field experiences is preferred.
- Able to conversation in English, Mandarin and Bahasa.
- Pleasant personality, problem solver and able to come up with solutions
- Capable to handle customer’s complaint in professional way.
- Good management and leadership skills
- Work under mínimal supervision and has good work ethic
- Preferably experience in handling postnatal mothers in the center.
- Able to flexible to work on weekends if required and available on call if emergency accurse.
- Working days: By shifts / 6 days off per month / Working Hour: 9 Hours/Day
**Benefits**:
- Season Parking Pass
- Medical benefit
- Performance Bonus and etc.
**Job Types**: Full-time, Permanent
Pay: RM8,000.00 - RM9,000.00 per month
**Benefits**:
- Opportunities for promotion
- Professional development
Schedule:
- Holidays
- Monday to Friday
Supplemental pay types:
- Yearly bonus
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