Hospitality Ambassador

3 weeks ago


Kuala Lumpur, Malaysia Cartier Full time

Reference Code: 84502**Hospitality Ambassador**:

- Kuala Lumpur, 14, MY- PermanentThe story of Cartier is founded on audacity and passion. For more than 170 years we have embraced a bold, pioneering spirit that continues to inspire our teams across all Métiers from our boutiques to our workshops and corporate offices. Our 8,500+ colleagues of 90 nationalities are united by a shared independent spirit and commitment to excellence, striving to continuously enrich our Maison’s heritage by pushing the boundaries of creativity.

As an Ambassador of the Maison, he/she is responsible for welcoming and greeting of the clients. He/she ensures a smooth flow of clients in the boutique and manages appointments and waiting times.

Main Accountabilities
1. Client Welcoming
- Upholds the Cartier image by maintaining a professional demeanor at all times
- Provides a consistently excellent client experience by providing the highest degree of courtesy and professionalism
- Welcomes and greets the client upon arrival in the boutique and/or boutique area
- Thanks to clients upon departure

2. Waiting Time Management
- Provides information on stock (availability, pricing) and storytelling about the Maison and the boutique
- With client’s consent, collects client data as a first phase discovery
- Makes a boutique discovery for all clients that wish to when circumstances permit

3. Client Flow & Orientation
- Answers client questions and/or assesses clients’ needs in regards to orientation
- Assures prompt and positive actions on client questions, requests, concerns, suggestions, and complaints.
- Directs the client to the appropriate representative according to the appointment time slot
- Ensures the client flow is smooth within the boutique

To contribute to team success you:

- Have strong team spirit
- Maintain excellent communication in English, Bahasa Malaysia, and Mandarin
- Be digitally savvy and have strong organizational skills
- Provides excellent service and client-focused
- Exercise flexibility and take the initiative to serve at the highest standard



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