Assistant Manager, Merchant Technical Support

2 months ago

Kuala Lumpur, Malaysia Hong Leong Bank Full time

If you are looking to excel and make a difference, take a closer look at us

Job Responsibility

Production Issue Troubleshooting- To provide first or second level technical support for all merchant acquiring systems (eg. EDC terminals, payment gateway, host, auto billing system, etc) related production issues, and to work closely with internal IT and/or vendor for rectification.- To identify root cause for each system issue, and to work closely with IT and/or vendor for permanent resolution. Perform UAT test upon the rectification and fixes on the issue in UAT environment to make sure the fixes works accordingly and is not impacting to other BAU processes.

UAT management / coordination- To coordinate and/or perform UATs for Production Issues and/or Projects, which includes close communication with IT and vendors.

Project Management- To lead / involve in technical projects to ensure it meets business requirement, and it is within the specified timeline and budget

Terminal Technical Support- To lead / involve in terminal certification exercise- To lead / involve in terminal UATs- To provide technical support for terminal key injection related matters

General Technical Support- To ensure the overall merchant acquiring system performance (including host, NAC, terminals, payment gateway etc) is at its optimum level.- To ensure all technical requirements / systems are compliant to the regulatory (eg. Card Schemes and BNM)

Business Development- To drive initiatives to help boost the merchant acquiring business for the Bank; ie:
- Initiatives to maintain and/or increase incoming volume from existing merchants-
- Initiatives to boost merchant recruitment by the merchant sales teamJob Requirements:- 1-2 years of working experience in Merchant Acquiring- Knowledge in merchant acquiring systems will be an added advantage
- About Hong Leong Bank_
- We are a leading financial institution in Malaysia backed by a century of entrepreneurial heritage. Providing comprehensive financial services guided by a Digital-at-the-Core ethos has earned us industry recognition and accolades for our innovative approach in making banking simpler and more effortless for our customers. Our digital and physical offerings span across a vast nationwide network in Malaysia, strengthened with an expanding regional presence in Singapore, Hong Kong, Vietnam, Cambodia, and China._

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