Operations Support

2 weeks ago

Kuala Lumpur, Malaysia FCM Full time

**Job no**: 521961

**Brand**: FCM

**Work type**: Full time

**Location**: Kuala Lumpur, Malaysia

**Categories**: Corporate & Group Travel

Flight Centre Travel Group (ASX:FLT) has grown to be the world’s largest travel agency since its founding in 1982. Headquartered in Brisbane, Australia, the company has more than 30 brands in its portfolio, 3000 retail shops worldwide and employs around 20,000 people. After starting as a leisure travel agency, the company is now also one of the world’s largest corporate travel managers through a network of specialist brands that includes FCM Travel Solutions, Corporate Traveller, cievents, Campus Travel and Stage and Screen.

Operating in more than 90 countries and employing over 6000 people, FCM is transforming the business of travel through our empowered and accountable people who deliver a high level of service and a comprehensive technology suite bringing a wide range of solutions for Duty of Care, Reporting and Traveller’s peace of mind. Leveraging FCM's negotiating strength and supplier relationships in conjunction with our tailored business travel programs, our expertise and our innovative technology, we logically become the partner of choice of our customers.

**About the Opportunity**

The MY Centralised Ops Support Team is to assist and support Operations Teams in all the markets in Asia. As an Operations Assistant, you will assist our corporate travel consultants on clients business travel enquiries and arrangements and provide support on reporting, UAT and OBT etc.

**Job Scope**:

- To provide quotation for BDM
- To assist clients with budget planning/quotation
- To liaise with visa centre on visa & health check
- To work with respective countries to obtain quarantine requirement & quarantine hotel arrangement
- To assist team to check on MIS error report, IDP report & other reporting
- To assist with invoicing & assist client with missing invoices
- To run LPO alert to affected pax and support to contact clients
- To run UAT test for national clients
- To run UAT with GDS team on new roll out
- To work with OBT support / troubleshooting

**Additional duties**
- Temporary back up TC coverage when really critical and team is really down by staffs
- To run LPO alert to affected pax and support to contact clients (it's critical alert within 24hrs, the team will need to call passenger immediately)
- Process refund backend and to send credit note to customer and/or attached invoice for refund admin fee together
- Unused Ticket tracking, client unused ticket report
- Part of GDS team UAT testing group
- Bill back follow up with hotel, including adding new invoice for bill back if required
- For mis error, to raise ticket for res data error as well

**Compliance**:

- Comply with company policies and code of conduct.
- Ensure customer information is handled securely and kept confidential at all times.
- Attend Internal online / offline trainings, and meet the minimum score requirement.
- Finance minimum standards and processes to be strictly followed at all times.
- #LI-WH1#FCMAS#LI-Onsite

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