Customer Experience Agent
3 weeks ago
**Responsibility**:
- Provide quality customer support (24/7) through LiveChat and Digital channels for our customers.
- Monitor various company communication channels including call center, social media, web enquiries, etc. and respond appropriately in a timely manner.
- Gather feedback from drivers, passengers and Merchants, observe front-line issues such as booking cancellation reasons, etc. and report promptly to supervisor.
- Perform ad-hoc tasks as required by the team to improve overall business such as market research, service quality audit, etc.
- Perform administrative tasks involving driver’s account (credit top-up, changes in driver information, etc.
- Support other department campaigns when the need arises.
**Requirements**:
- Must possess at least a Diploma in any relevant field with at least 1-2 years of working experience in Customer Service industry.
- Required language (s) : Bahasa Malaysia, English/ Fluent speaking in Mandarin will be an added advantage.
- Applicants should be Malaysians citizens or hold relevant residence status.
- Excellent verbal/written communication skills in both English and Malay languages.
- Ability to communicate results to management and in a fast paced environment.
- Fresh graduates are encouraged to apply.
- Able to start work immediately
**Salary**: RM2,000.00 - RM3,000.00 per month
**Benefits**:
- Opportunities for promotion
- Professional development
Schedule:
- Day shift
- Monday to Friday
Supplemental pay types:
- Commission pay
**Education**:
- Diploma/Advanced Diploma (preferred)
**Experience**:
- Customer service: 1 year (required)
**Language**:
- English (preferred)
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