Customer Service

Investigate and resolve customer issues, striving to achieve first-contact resolution whenever possible. - Collaborate with relevant departments to resolve complex problems and ensure timely solutions. - Maintain accurate and organized installer records, interaction logs, and documentation. - Input and update the installer's information in the system. -...

Responsible for day-to-day customer service support, including sales order entry and invoicing management. - Actively liaise with customers, factory, respective product DCs, demand planner, supply planner, finance, sales and marketing department to expedite shipment and resolve any matters that may impede customer order management. - Actively tracks and...

**Help drive performance, customer-centric culture, and one inspiring environment aligned with Customer Experience strategy and business plan.** - **Provide outstanding leadership and motivation, and take ownership of team results in continuously monitor team performance and highlight discrepancies with action taken on the spot to align with company goals...

Managing the customer service department and ensuring that all employees are performing their duties effectively. - Providing leadership to the customer service team by setting a good example for other employees. - Ensuring that all customers have a positive experience when interacting with the company by handling issues in a timely manner. - Overseeing the...

**Fresh Grad is encouraged to apply!!!** **Client Company**: Non banking institution **Location**:Bandar Utama (Reachable by public transport) **Working hour**: Mon-Fri **Remunerations**:Up to Rm2,800 (include fixed allowances) **Job Scope**: ▪Attend outbound and inbound calls in courteous manner and provide excellent services to meet customer’s...

Understand customers' needs and provide quick, accurate and satisfactory answers to their queries and concerns - Guide callers in navigating the client website and using the available services - Gather customer feedback and sentiments and escalate to the relevant parties for further actions - Ensure proper documentation, notification, escalation, tracking...

Applicant will have to handle customer grievances and queries professionally and guide them throughout the process. - Applicant will have to prepare the necessary reports to the respective service departement - Follow up cases and make sure communication are concise and on point - Applicant will have to assist with centre stock taking as well. **;...

management. - Actively liaise with customers, factory, respective product DCs, demand planner, supply planner, finance, sales and marketing department to expedite shipment and resolve any matters that may impede customer order management. - Actively tracks and review with customers on back order status and initiate shipment or action plans with relevant...

**Responsibilities** - Handle customer orders, inquiries, and complaints in a consistent, fast, friendly, and communicative manner, aligning with customer needs and our Business Rules and Service Offering policy. - Communicate assertively and cooperatively with sales/business units, supply chain, credit, and compliance to ensure timely communication,...

**Salary Range 3.4k - 5.5k** **Responsibilities** - Handle customer orders, inquiries, and complaints in a consistent, fast, friendly, and communicative manner, aligning with customer needs and our Business Rules and Service Offering policy. - Communicate assertively and cooperatively with sales/business units, supply chain, credit, and compliance to ensure...

**Job Scope**: - Respond to online platform, calls, SMS etc - Salesforce CRM System and maintain database - Appointment scheduling - Follow up with patients **Requirements**: - At least a Diploma - At least 2 Year(s) of working experience in the related field - Must be able to **READ & TYPE in MANDARIN, ENGLISH & BM** as the position - needs to deal with...

Investigate and resolve customer issues, striving to achieve first-contact resolution whenever possible. - Collaborate with relevant departments to resolve complex problems and ensure timely solutions. - Maintain accurate and organized installer records, interaction logs, and documentation. - Input and update the installer's information in the system. -...

We are seeking a highly motivated and results-driven Service Consultant to join our sales team. As a Service Consultant, you will be responsible for driving sales growth and maximizing revenue by actively engaging with clients, understanding their needs, and providing tailored solutions. You will play a crucial role in building and maintaining strong...

To be responsible in handling Business Partners in the State/States with regards to Cuckoo Air Conditioning installation process and progress (end to end process). - To act as Fujicare Sdn Bhd liaison person with Business Partners and customers with regards to the Air Conditioning Rent -To - Own program by Cuckoo. - To effectively manned the respective...

To be responsible in handling Business Partners in the State/States with regard to Cuckoo Air Conditioning installation process and progress (end to end process). - To act as Fujicare Sdn Bhd liaison person with Business Partners and customers with regards to the Air Conditioning Rent -To - Own program by Cuckoo. - To effectively manned the respective States...

RoboThink is a STEM edu-tainment company specialising in robotics and the coding programmes for students aged between 5 to 15 years. We are looking for energetic, dynamic, and friendly person for growth! The person must be able to work on a weekend + 4 week days. A brief job description of the role: - Interact with customers in person, on the phone and...

**Responsibilities**: - Strategic Development: Develop and implement customer experience strategies that align with the company's goals, focusing on enhancing satisfaction, loyalty, and advocacy. - Customer Feedback Analysis: Regularly collect and analyze customer feedback across all touchpoints to identify areas for improvement. Implement changes to...

Are you looking for a job with a good and friendly company culture and colleagues who are passionate to work alongside you as a team? Look no further and join us! We are a reputable Chiropractic & Physiotherapy Company that is expanding our Customer Care department and are looking for CUSTOMER SERVICE (Full-time) to join our ever growing family! Additional...

**Key Responsibilities**: - Attend outbound and inbound calls in courteous manner and provide excellent services to meet customer’s expectations and handle complaints effectively with confidence. - To attend admin functions - enquiry from CS & ASK mailbox. - Attend EZ Connect enquiry via Whatsapp diligently. - To handle returned agreement, RC request and...

Position Title: Branch Manager Location: Sunway Pyramid Working days: 6 days in a week Working hours: 10:30am - 7:30pm **Salary**: 2800 - 3500 (Basic + KPI + Shopping Mall Allowance) **Requirement** - Required language(s): English, Bahasa Malaysia. - Effective oral and written communication skills - Flexibility, goal-oriented and highly organized - Prior...