[bpo Industry] Quality Analyst Supervisor

**Requirements**: - Experience in managing quality in Business Process Outsourcing or Contact Centres leading cross functional quality improvement projects and teams - 3+ years of demonstrated management ability across diverse functions (direct reports, cross functional relationships, 3rd party vendors. etc.) - Proven track record of collaborating with...

Purpose Working primarily with Content Moderators and supervisors the Quality Assurance Analyst will be responsible for monitoring interactions to ensure the needs of the customer and client are met on each interaction. Job Scope - Construct searches and reports designed for automated analysis and topic identification in recorded conversations from a...

Overview: Job Summary **If you are possess with attention to details and has the ability to deep dive into collected data from Quality monitoring and reporting feedback, We have something for you!** Qualifications: **Requirements**: - Minimum of 1 year of experience as a Quality Analyst Supervisor. - Mandatory language proficiency in Bahasa Melayu,...

The Training Manager typically works in an office environment but may also conduct training sessions in various locations, including client sites. The role may require flexible hours to accommodate different shifts and training needs. Duties and qualifications may vary depending on the organization's size, industry, and operational...

Quality Analyst. have experience in Customer Service. working location Kelana Jaya **Salary**: RM4,500.00 - RM5,500.00 per month **Benefits**: - Opportunities for promotion Schedule: - Rotational shift Supplemental pay types: - Performance bonus - Retention bonus - Yearly bonus

**_Job descriptions : _** - Respond to customers general queries,complaints or feedbacks in a timely and accurate manner. - Assist and resolve customer's inquiries with technical issues - Build meaningful relationships with our customers through a consultative approach **_Job Requirements : _** - Must have at least **6 months** of experience in the **BPO...

Responsibilities: - Construct searches and reports designed for automated analysis and topic identification in recorded conversations from a contact centre environment. - Make recommendations and define strategies that solve critical business problems; through both established. - industry best practices and creative innovations. - Own on-time, accurate,...

Job Description: Get to know our team: This team is part of the larger Grab Support function and specifically the Strategy, Analytics and Assurance (SAA) team at the working level. - The SAA team supports all consumer and partner experience transformation, continuous improvements and ongoing business experiments across the consumer experience vertical,...

We are currently looking for Real time Analyst for its global Business Process Outsourcing Delivery organization to be based out of Selangor, Malaysia. Industry: Travel Transportation, Travel Management Company / TMC / Cruises / Airlines Industry (T&T)/Call Center/BPO **Responsibilities**: - Ensures workforce management process and procedures are in place...

About Us:At SummitNext Technologies Sdn Bhd, we are a leading provider of innovative business process outsourcing (BPO) and recruitment process outsourcing (RPO) solutions. Our mission is to deliver tailored services that drive efficiency and growth for our clients. We are seeking a results-driven Business Development Manager with proven expertise in client...

The Workforce Management Specialist prepares and produces work volume and staffing forecast dashboards, comparative data on results vs. forecasts, identifies opportunities for improvement, and recommends solutions. This position provides workforce management scheduling and load balancing requirements for work peaks and valleys. - Creates reports and...

As a Human Resource Manager in a Business Process Outsourcing (BPO) company, your role is crucial in managing the human capital of the organization, ensuring the recruitment, development, and retention of a skilled workforce. You'll be responsible for implementing HR strategies that align with business objectives and support employee engagement and...

**Data Analyst** is responsible to collect and analyse data to provide actionable insights to drive operations efficiency and productivity. Setup reporting capability to help decision making and guide departments towards achieving KPIs. To monitor end to end service performance and work with various stakeholders to improve overall service level. **Key...

**Overall Role Purpose** Perform standard analytics and manage quality tools in the center on a day-to-day basis. Support all other Business Process Optimization (BPO) initiatives or solutions that add value to the service line. **Key Activities** - Understanding the different processes used throughout Finance and HR operations locations in Asia Pacific. -...

To carry out inspection to ensure all production operation and processing are in accordance to documented specifications and standards. - To records all results properly and clearly in formats and control charts. - To highlight any non-conformance of operating condition, WIP or products to related personal for immediate corrective actions. - To compile and...

To carry out inspection to ensure all production operation and processing are in accordance to documented specifications and standards. - To records all results properly and clearly in formats and control charts. - To highlight any non-conformance of operating condition, WIP or products to related personal for immediate corrective actions. - To compile and...

We are looking for a **Sales Analyst** to join our team. The sales analyst will be responsible for compiling and analyzing sales and market data and providing valuable feedback and actionable insights to guide sales activities: - Responsible in monitoring and evaluating sales performance through timely updates on sales report and sale data analyst. -...

Deep Dive on defects on appeal cases received from business line including user appeal document, user analysis and trend analysis. - Deep Dive on defects on completed transactions that being flagged with high-risk flag for post manual review to evaluate if is a potential fraud, and instantly share fraud trend to fraud strategy team. Strictly following...

**GENERAL SUMMARY**: Be accountable in ensuring that client/customer goals are met by analyzing work volume variances to forecast, adjusting scheduling/staffing/planning levels as necessary and supporting a global strategy to improve productivity. **DUTIES & RESPONSIBILITIES**: - Analyze past volume and staffing patterns, using historical and forecasted...

Key Responsibilities: - Prepare, Execute and Document test scripts and results in bug tracking software system - Track open system bugs and follow them through to resolution. - Execute testing at multiple stages of SDLC such as functional testing, regression testing, integration testing and performance testing to determine and improve the test coverage of...