Customer Service Representative

RESPONSIBILITIES: Provide excellent customer experience through inbound and outbound. Identify customer's needs, researching any existing issue to provide strategic solutions that will best address customer's needs while ensuring that any existing confusion is clarified. Ensure first contact resolution and effective followup with service partners and Deliver...

Interact with consumers through the phone, live chats and social media platforms - Perform service recovery should there be unresolved issues via phone communication. - Provide guidance to prepaid and postpaid users on the App usage for their convenience. - Provide explanation on handphone requirements should users enquire further. - Perform adjustments for...

Interact with consumers through the phone, live chats and social media platforms Perform service recovery should there be unresolved issues via phone communication. Provide guidance to prepaid and postpaid users on the App usage for their convenience. Provide explanation on handphone requirements should users enquire further. Perform adjustments for prepaid...

1. To handle phones calls and enquiriesHandle administrative work and basic booking keepingPerform other responsibilities and task as assigned Maintaining a positive, empathetic, and professional attitude toward customers at all times. Communicating with customers through various channels. Acknowledging and resolving customer complaints. Knowing our products...

1. To handle phones calls and enquiries 2. Handle administrative work and basic booking keeping 3. Perform other responsibilities and task as assigned - Maintaining a positive, empathetic, and professional attitude toward customers at all times. - Communicating with customers through various channels. - Acknowledging and resolving customer complaints....

Lead a team of Customer Services agent (Front-Offices, Back-Offices, Billing Auditors...) - Ensure the targets (performance, quality, cost) are reached by the team who is responsible for - Lead the team by bringing team spirit, encouraging continuous improvement initiatives - Coach the team by sharing his/her experience and bringing trust and...

Lead a team of Customer Services agent (Front-Offices, Back-Offices, Billing Auditors...) Ensure the targets (performance, quality, cost) are reached by the team who is responsible for Lead the team by bringing team spirit, encouraging continuous improvement initiatives Coach the team by sharing his/her experience and bringing trust and selfconfidence...

Job descriptionJob Overview: Customer Service Live Chat cum Copywriter. You will be responsible for engaging with our customers through live chat support and crafting compelling written content to enhance our brand messaging.Responsibilities:Live Chat Support: Provide prompt and effective customer support through live chat channels.Address customer...

Able to speak and read in mandarin - Answering all calls to our dedicated customer service lines - Responding to billing enquiries - Reminding customers to pay debts - Build sustainable relationships and trust with customer accounts through open and interactive communication - Handle customer complaints, provide appropriate solutions and alternatives within...

Able to speak and read in mandarin - Answering all calls to our dedicated customer service lines - Responding to billing enquiries - Reminding customers to pay debts - Build sustainable relationships and trust with customer accounts through open and interactive communication - Handle customer complaints, provide appropriate solutions and alternatives within...

Company Overview:Job Descriptions: Conduct followup calls or chats for customers who have expressed interest in specific products or services. Provide detailed product information and address customer inquiries effectively. Proactively identify opportunities to upsell and crosssell related products and services during customer interactions. Offer...

_Location:_Sunway Visio_- Operation Hours:_9am-6pm | 5 days work per week including weekend_Primary Job Functions: Identify customers' needs, clarify information, research every issue, and provide solutions and/or alternatives. Build sustainable relationships and engage customers by taking the extra mile Keep the customer's privacy and protect customer...

**(Together we Create the future.)** **V Create Asiawide Group is an organization specializing in marketing, client acquisition and strategic business intelligence solution for our clients across a range of industries. We owe much of our success to our innovative and progressive approach to our clients' customers. Our forte is providing solutions and...

Able to speak and read in mandarin Answering all calls to our dedicated customer service lines Responding to billing enquiries Reminding customers to pay debts Build sustainable relationships and trust with customer accounts through open and interactive communication Handle customer complaints, provide appropriate solutions and alternatives within the time...

**Customer Service and Attend to Enquiries** - Receive customers’ enquiries (walk-in or via telephone) and provide the information required - Providing clear directions of Hospital’s facilities to customer upon inquiry - Handling customer/patients’ queries and providing clear explanations and information - Assisting patients by directing the customers...

**Customer Service and Attend to Enquiries** - Receive customers’ enquiries (walk-in or via telephone) and provide the information required - Providing clear directions of Hospital’s facilities to customer upon inquiry - Handling customer/patients’ queries and providing clear explanations and information - Assisting patients by directing the customers...

**Customer Service and Attend to Enquiries** - Receive customers’ enquiries (walk-in or via telephone) and provide the information required - Providing clear directions of Hospital’s facilities to customer upon inquiry - Handling customer/patients’ queries and providing clear explanations and information - Assisting patients by directing the customers...

We established since 2000, we are well established company. We develop customer base and give marketing solutions for cooperate company in Banking industries, Telco industries and NGO. With 22 years of experience we trained and develop fresh individual to Executive and Senior Executive to lead our Organization. **BENEFITS: - ** - Travel opportunity...

Customer Service and Attend to Enquiries Receive customers' enquiries (walkin or via telephone) and provide the information required Providing clear directions of Hospital's facilities to customer upon inquiry Handling customer/patients' queries and providing clear explanations and information Assisting patients by directing the customers to the respective...

**Position Overview**: The Customer Service (Outbound Call) representative is responsible for making sales calls to promote and sell telecommunication products and services. **Key Responsibilities**: - Make outbound sales calls to potential and existing customers. - Promote prepaid, postpaid, and fiber services. - Achieve individual and team sales...