Manager, HR Operations
2 weeks ago
**_WHAT WILL YOU DO: _**
**Operations**:
- To guide the team by ensuring adherence to the existing SOPs and/or creation of SOPs if any processes are changed/updated by the assigned client. Keeping up to date with current employment legislation and ensuring that the clients are effectively briefed on any relevant changes.
- To ensure any IR/ER related matters i.e. grievance/counselling / disciplinary among the leasing staff are addressed timely, appropriately and strive to promote a harmonious working environment.
- Identifies, develops, and deploys best practices and continuous improvement initiatives designed to increase employee efficiency, process effectiveness, and facilitate employees' career development.
- Lead team by setting expectations, developing competencies, evaluating, and managing the performance of team members.
- Provide advice and support to build technical skills within the team.
- Ensures quality, timely and accuracy of operations deliverables in accordance with Service Level Agreements.
**Client Relationship Management**:
- Providing consultative support and advice on recruitment and HR activity to the assigned client and advising the client on best practices.
- Engage regularly with clients, updating them on the progress and performance of their accounts, receiving and providing feedback on various aspects of the operation and the relationship and acting on required changes.
- Continuously monitor client satisfaction by setting evaluation parameters to gauge customer satisfaction with the services rendered.
**Financial Management**:
- Accountable and responsible for ensuring Contingent Workforce Division's yearly targets are met.
- Develops and maintains strong working relationships amongst the internal and external stakeholders.
**_JOB REQUIREMENTS: _**
- Possess Degree / Diploma with relevant HR qualification.
- Minimum 7 years of experience in HR functions.
- A functional understanding of the specific needs of a contact centre environment.
- Well versed in IR matters and statutory HR requirements.
- Outstanding interpersonal and people management skills.
- Attention to detail and data accuracy
- Result-oriented & skilled in developing business plans while initiating the changes necessary to achieve the company’s strategic objective.
**_REMUNERATION: _**
- Medical, dental and optical benefits.
**Job Types**: Full-time, Permanent
**Salary**: Up to RM8,000.00 per month
**Benefits**:
- Health insurance
- Maternity leave
Schedule:
- Monday to Friday
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