Player Support Executive

2 weeks ago


Kuala Lumpur, Malaysia PTW International ( Malaysia ) Sdn Bhd Full time

RESPONSIBILITIES
- Identifying correcting and advising on technical issues in the customer’s computer, mobile app, and/or video game console.
- Identifying trends in customer problems and provide clear feedback/inputs to the team members based on independent testing.
- Escalating real-time issues to client/supervisor.
- Translate Mandarin to English and vice versa
- Report and minutes writing in Mandarin and/or English

**REQUIREMENTS**:

- English (fluent), Mandarin/Japanese (fluent, native)
- Requires to work on weekends and public holidays with a fixed schedule.
- Strong in both written and communicating in English and Mandarin - in order to liaise with Mandarin speaking associates
- Ability to deliver excellent customer service quality utilizing soft skills
- Able to understand games from a gamer’s perspective and give in-depth gaming and PC/console troubleshooting support
- Ability to solve and analyze information accurately with appropriate speed and guidelines
- Team player
- Those with a strong interest in games are preferred but we do welcome fresh graduates or those without customer service experience and gaming experience

**Job Types**: Full-time, Contract
Contract length: 12 months

**Salary**: RM4,500.00 - RM9,000.00 per month

**Benefits**:

- Additional leave
- Maternity leave

Schedule:

- Rotational shift

Supplemental pay types:

- 13th month salary
- Yearly bonus

Ability to commute/relocate:

- Kuala Lumpur: Reliably commute or planning to relocate before starting work (preferred)

**Language**:

- Japanese (required)
- English (required)


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