Social Media Chat Support Mandarin Speaker

2 months ago


Kuala Lumpur, Malaysia Agensi Pekerjaan Language Talent Solutions Sdn Bhd Full time

Understand customer enquiries and ensure they are answered or routed through the appropriate support channel
- Manage customer escalations and ensure that these are answered, tracked, and escalated as required
- Perform all procedures accurately, including following documented call flows, work processes, data entry requirements, and complaint management processes
- Ensure all SLAs are met accordingly
- Demonstrate a strong customer service orientation and take responsibility to ensure customers are satisfied
- Provide a high level of professionalism and competent customer service
- Able to communicate effectively with customers in a friendly and polite manner following the processes
- Able to read, write, and speak fluently and spontaneously in both English and, for native speakers, in their native language

Salary Package: RM 3,500 - RM 4,100 + RM500 (Compelxity Allowance) + monthly KPI up to RM800

Working Location: Kuala Lumpur

Rotational Shifts (weekends & public holidays)
Monday to Sunday - 5 working days + 2 days off
24/7 working shift ( 8 hours + 1 hour break)

**Degree** - No Cs Experience

**Diploma** - No Cs Experience

**High School** - 2 years CS experience

**Job Types**: Full-time, Permanent, Fresh graduate

Pay: RM3,500.00 - RM4,600.00 per month

**Benefits**:

- Health insurance
- Opportunities for promotion
- Professional development

Schedule:

- Rotational shift

Supplemental Pay:

- Performance bonus
- Yearly bonus

Application Question(s):

- Are you able to work in rotational shift?

**Language**:

- Mandarin (preferred)



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