Hotel Sales

4 weeks ago

Kuala Lumpur, Malaysia Lloyd's Inn Kuala Lumpur Full time

As the Hotel Sales & Marketing Manager, you will be responsible for developing and implementing sales and marketing strategies to maximize revenue, occupancy, and profitability for the hotel. You will lead a team to drive sales initiatives, build strong relationships with clients, and promote the hotel's brand image to target markets.

**Key Responsibilities**:

- **Sales Strategy Development**:

- Develop and implement comprehensive sales strategies to achieve revenue targets and increase market share.
- Identify target markets, segments, and key accounts for sales efforts.
- Monitor market trends, competitor activities, and customer preferences to adjust sales strategies accordingly.
- **Client Relationship Management**:

- Build and maintain strong relationships with corporate clients, travel agencies, event planners, and other potential business partners.
- Conduct regular client meetings, presentations, and networking events to promote hotel services and facilities.
- Negotiate contracts, rates, and terms with clients to secure business and maximize revenue.
- **Team Leadership and Development**:

- Lead and motivate the sales and marketing team to achieve individual and collective goals.
- Provide coaching, training, and support to team members to enhance their sales skills and product knowledge.
- Set performance targets, track progress, and evaluate team performance against key metrics.
- **Marketing and Promotions**:

- Develop and execute marketing campaigns, promotions, and advertising initiatives to drive brand awareness and attract potential guests.
- Utilize digital marketing channels, social media platforms, and online travel agencies (OTAs) to reach target audiences effectively.
- Coordinate with the marketing team to create compelling content, collateral materials, and visual assets for marketing purposes.
- **Revenue Management**:

- Collaborate with revenue management team to optimize pricing strategies, manage room inventory, and maximize revenue per available room (RevPAR).
- Analyze sales data, market trends, and performance metrics to identify opportunities for revenue growth and cost optimization.
- **Event Management and Catering Sales**:

- Oversee event management and catering sales efforts, including weddings, conferences, banquets, and other special events.
- Coordinate with event planners, banquet teams, and catering staff to ensure seamless execution of events and exceed client expectations.
- **Quality Assurance and Customer Satisfaction**:

- Maintain high standards of service quality, cleanliness, and guest satisfaction throughout the hotel.
- Address guest feedback, complaints, and concerns in a timely and professional manner to resolve issues and maintain positive relationships.

**Qualifications and Skills**:

- Bachelor's degree in Hospitality Management, Marketing, Business Administration, or related field.
- Proven experience in hotel sales and marketing, with a track record of achieving revenue targets and driving business growth.
- Strong leadership skills and ability to effectively manage and inspire a team.
- Excellent communication, negotiation, and presentation skills.
- In-depth knowledge of sales techniques, marketing principles, and revenue management strategies.
- Proficiency in sales and marketing software, CRM systems, and digital marketing tools.
- Ability to work collaboratively with cross-functional teams and stakeholders.
- Flexibility to work evenings, weekends, and travel as required.

**Job Types**: Full-time, Permanent

Pay: RM3,500.00 - RM4,000.00 per month

**Benefits**:

- Free parking
- Health insurance
- Maternity leave
- Meal allowance
- Professional development

Schedule:

- Fixed shift
- Holidays
- Monday to Friday
- Weekend jobs

Supplemental pay types:

- Yearly bonus

**Education**:

- Diploma/Advanced Diploma (preferred)

**Experience**:

- Sales Marketing: 1 year (preferred)

**Language**:

- Mandarin (preferred)
- Bahasa (preferred)

Expected Start Date: 06/01/2024

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