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Japanese Chat Support Team Lead
3 weeks ago
Responsibilities:
Provide mentorship, guidance and career development to members of your team
- Lead a high-performing team through an exciting transition to build problem solving,
critical thinking, analytical and technical capabilities which will enable the
department to develop deeper, more scalable solutions
- Team management responsibilities for a market team, whilst also serving as a crossfunctional and a global liaison in developed areas of expertise
- Establish team goals and work with direct reports on strategies for executing,
measuring progress and sharing results
- Deliver projects involving quantitative analysis, industry research, and strategy
development, working directly with global cross-functional teams to problem solve
analytical approaches and develop solutions
- Identify actionable insights, suggest recommendations, and influence team strategy
through effective communication
- Advocate for users within their market, partnering with global and cross-functional
teams to develop global solutions
Minimum requirements:
- Bachelor Degree preferred
- Significant experience in a complex fast paced environment
- Minimum 2 years of prior relevant people management experience
- Strategic thinker with strong analytical and creative problem-solving skills
- Excellent written and verbal communication skills
- Passion for ensuring an excellent user experience
NOTE: The paperwork and relocation expenses will be handle by the company
Pay: Up to RM12,000.00 per month
Schedule:
- Rotational shift
Ability to commute/relocate:
- Kuala Lumpur: Reliably commute or planning to relocate before starting work (required)
Application Question(s):
- Your Nationality
- Your current location
- Current salary?
- Expected salary
- Notice Period?
- This position is a Under Concentrix Malaysia, have you applied for it before?
- Are you willing to work on site?
**Education**:
- Bachelor's (required)
**Experience**:
- Team Lead in Customer Service: 1 year (required)
**Language**:
- Japanese (required)
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