Customer Service Gaming

4 months ago

Kuala Lumpur, Malaysia Go-Get Data Consultancy Full time

Location - KL CENTRAL.
Salary - RM3800 + KPI Allowance max up to Rm400 + Night Shift Allowance Rm300

Criteria:
Genshin Impact
- Request to check have their User ID to check their adventure rank level

Essential Functions/Core Responsibilities:

- Ensure service delivered to our customers meets contractual Key Performance Indicator (‘KPIs’)
- Clarify customer requirements; probe for understanding, use decision-support tools and resources to appropriately provide resolution to the customer.
- Listen attentively to customer needs and concerns; demonstrate empathy while maximizing opportunity to build rapport with the customer.
- Greet customers in a courteous, friendly, and professional manner using agreed upon procedures.
- Maintain basic knowledge of client products and/or services.
- Prepare complete and accurate work including appropriately notating accounts as required.
- Participate in activities designed to improve customer satisfaction and business performance.
- Offer additional products and/or services.
- Track, document and retrieve information in call tracking database.
- Respond to customer inquiries by referring them to published materials, secondary sources or more senior staff.
- High school diploma with 1 year of customer service and Gaming experience (Hoyoverse).
- Courteous with strong customer service orientation
- Strong computer navigation skills and PC Knowledge
- Ability to effectively communicate, both written and verbally in Bahasa and English (B2 Svar)
- Dependable with strong attention to detail
- Skilled in multi-tasking; including the ability to be flexible and adapt to changes quickly.
- Tolerance for repetitive work in a fast-paced, high production work environment
- Ability to work as a team member, as well as independently.
- Demonstrate patience in all customer contact situations, including maintaining a pleasant and professional tone and manner.
- Ability to rotate shifts, as needed.
- Based on location and/or program, additional experience/skills may be required

Pay: From RM3,800.00 per month

**Education**:

- Diploma/Advanced Diploma (required)

**Experience**:
**Language**:

- English (required)
- Bahasa (required)

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