Application Support
6 months ago
**DUTIES AND RESPONSIBILITIES**
- Work closely with internal key users and technology providers (in-house or outsourced) to review and resolve helpdesk tickets.
- Work closely with internal key users and technology providers (in-house or outsourced) to gather and analyze requirements, conduct solution mapping, do testing and solutions implementation.
- Work with infrastructure team for troubleshooting / overall system maintenance.
- Study, analyse, prepare specifications, and develop customized report based on users’ requests.
- Plan and manage upgrades of Application Software and Systems.
- To carry out ticketing analysis and prepare reports to management.
- To undertake any other duties commensurate with the post.
**Qualifications**:
2. Working knowledge of MS SQL, MySQL. Crystal Report and Scripting.
3. Working knowledge of Sage X3 or any other ERP software would be an added advantage.
4. Able to work both independently and on a team.
5. Able to communicate well levels at all levels including technology vendors/partners.
6. Good analytical and conceptual thinking skills.
7. Good technical and documentation skills.
**Salary**: RM4,000.00 - RM7,000.00 per month
**Benefits**:
- Free parking
- Health insurance
- Maternity leave
- Meal provided
- Parental leave
Schedule:
- Monday to Friday
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