Operations Support
7 months ago
ABOUT US:
PolicyStreet is a leading InsurTech group, specialising in innovative digital insurance solutions for businesses and consumers in Southeast Asia and Australia. With a network of over 40 providers, we offer a comprehensive range of products, including embedded insurance, customised employee benefits, financial advisory, and digital solutions - making insurance straightforward, for everyone. Through our regional group of companies, we serve more than 5 million customers with over US$ 4 billion in sum insured.
WHAT YOU'LL DO
- Prepare documentation and issuance of B2C and partners sales policy cover notes.
- Continue to develop commendable relationships with customers with quality service to encourage repeat business.
- Perform endorsements and refunds as per sales requirements.
- Communicate with existing and potential customers on various platforms to persuade them to purchase company products and services
- Maintain accurate records of customer orders, swiftly resolving any encountered issues to ensure precision.
- Develop a strong understanding of our insurance products, enabling tailored recommendations that suit customers' preferences and needs.
- Prepare precise documentation and issue sales-related policies, ensuring adherence to guidelines and accuracy.
- Process all customer purchases accordingly and issue policies via relevant portals.
- Manage endorsements, refunds, and modifications aligned with sales requirements.
- Customer purchase processing, ensuring correctness in payments and policy issuances.
- Exceed daily and monthly targets for call volumes, WhatsApp interactions, and sales achievements consistently.
**Requirements**:
WHAT WE EXPECT OF YOU
- Diploma or Bachelor's degree in Business Administration, Operations Management, or a related field. Fresh graduates and interns are welcome to apply.
- Strong analytical and problem-solving skills with a keen attention to detail.
- Excellent communication and interpersonal skills.
- Proficiency in Microsoft Office suite (Word, Excel, PowerPoint).
- Ability to work both independently and collaboratively within a team.
- Eagerness to learn and take on new challenges in a fast-paced environment.
**Benefits**
PERKS YOU’LL GET TO ENJOY WHILE WORKING HERE
- Medical and Life insurance.
- A wide range of health benefits - including optical, dental, and physiotherapy.
- Opportunities for continuous and rapid growth as well as skills enhancement.
- Collaboration with a talented and youthful team that makes the work and learning a lot more fulfilling and fun.
- And a well stocked pantry
**Join Our Team in Shaping the Future of Insurance**
As a homegrown startup that seeks to innovate how we use and think of insurance, we value teammates who think big, challenge the old ways, and take extreme ownership.
In PolicyStreet, we aim to do better, to serve people better. We are committed to pushing boundaries of innovation and to develop Purposeful and Simple insurance solutions for businesses and consumers, narrowing the protection gap and improving financial inclusivity in the region.
If you are driven to make change, keen to be at the forefront of insurance innovation, and grow with a team of talented and motivated people, we’d be just as excited to get to know you too
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