Training Operations Manager
5 months ago
**Training Operations Manager**
**Job Locations**:Malaysia (remote)
**Job Type**:Regular, Full-Time
**Working hours**:8 am - 5 pm CST
**About HTA**:
**About the role**:
As a Training Operations Manager at Health Tech Academy, you play a pivotal role in executing our learning programs, ensuring the effective delivery of training, and managing our team of coaches. Your focus will be on providing a seamless learning experience, overseeing day-to-day operations, and contributing to the continuous improvement of our training initiatives.
**Responsibilities,** include but are not limited to:
- **Program Execution**: Oversee the execution of different initiatives around the learning, ensuring they align with industry standards and the product vision
- **Coach & Instructors Management**: Hire and onboard the coaches for each product and manage the coaching sessions for all of them
- **Training Delivery**: Ensure the proper conduct of training sessions, addressing any challenges or concerns that may arise.
- **Student Support & Career Services**: Collaborate with the Student Support & Career Services team to provide comprehensive support and guidance to students throughout their training journey.
- **Process Optimization**: Continuously identify opportunities to enhance the efficiency and effectiveness of training operations.
- **Issue Resolution**: Address and resolve any operational challenges that may impact the quality of training delivery.
- **Collaboration**: Work closely with the product team to align training programs with industry needs and standards.
- **Documentation**: Maintain detailed documentation of training sessions, feedback, and any other relevant information.
- **Performance Monitoring**: Monitor the performance and progress of students throughout their training, providing additional support as needed.
- **Resource Development**: Contribute to the development and maintenance of training materials and resources.
- **Quality Assurance**: Implement quality assurance measures to uphold the standard of training programs.
- **Data Analysis**: Analyze training-related data to identify trends and make data-driven recommendations for improvement.
- **Continuous Learning**: Stay updated on industry trends and advancements to enhance training programs.
- **Task Management**: Utilize project management tools like Jira to manage tasks, ensuring efficient coordination and execution.
- **Product Implementation Assistance**: Assist in the implementation of new training products, collaborating with the product team to ensure a smooth integration.
**Requirements**:
**Academic**:
**Knowledge and Experience**:
- 5+ years’ experience in training operations or related roles.
**Competency Identifiers**:
- Proficient in Computer and Microsoft Office Applications.
- Excellent English verbal and written communication skills.
- Demonstrated abilities in problem-solving and addressing complex operational issues.
**Other Requirements**:
- Strong organizational and time management skills.
- Ability to work in a fast-paced, dynamic environment and handle multiple tasks simultaneously.
- Passion for education and a commitment to delivering high-quality training programs.
- Excellent interpersonal skills for effective collaboration with diverse teams.
Pay: RM7,000.00 - RM7,500.00 per month
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