Manager, Pd Training

5 months ago

Kuala Lumpur, Malaysia Prudential plc Full time

Prudential's purpose is to help people get the most out of life. We will deliver our purpose by creating a culture in which diversity is celebrated and inclusion assured, for our colleagues, customers, and partners. We provide a platform for our people to do their best work and make an impact to the business, and in exchange, we support our people's career ambitions. We pledge to make Prudential a place where you can Connect, Grow and Succeed.

1. Responsible for the assessment and identification of the Bank Partners’ training needs by conducting training needs analysis: Consult with PAMB & Bank management, supervisors and to gain knowledge of business situations requiring training.

2. Plan and Organize
- meeting business goals and deadlines in responsibilities, projects, training programs and achieves business goals within the specified timeframe

3. Implement training schedule, manage organization of training sessions/workshops/events, and deliver the content of the training modules. The training manager must collaborate, get consensus across teams, and establish productive relationships.

4. Supervise, monitor deliverables based on timelines and to develop trainers in the banca team to ensure value creation in their career progression

5. Coordinate activities related to the planning, development, delivery, and organization of training programs, including field-based training and online learning programs for delivery across different channels. Use creative techniques in blending different learning strategies with traditional training methods to maximize learning

6. Ability to work independently with little supervision

Principal Duties & Responsibilities:
Training Program Development

1. Perform training needs analysis to facilitate the development of new training programs or modify and improve existing programs.

2. Develop training programs based on needs identification (this should include session plans, training notes for participants and post-training assessment modules).

3. Work with team members to develop on job training & assessment framework to upgrade technical skills.

4. Work with team members and various partners to carry out post-training assessment. Close monitoring to achieve and exceed expected results.

Training Program Delivery

1. Conduct training program developed using knowledge of the effectiveness of methods such as classroom, role-play, clinics, workshop, online e-learning and video training (if applicable).

2. Liaise with partners where required in relation to the development and execution of training modules.

3. Review programs with a view of continual improvement of training programs that is in line with insurance industry needs.

4. Review & evaluate training programs for compliance with BNM standards.

Projects & Events

1. Plan & organize Partnerships related projects/Events, as assigned.

2. Conduct Client Event as per required.

3. Able & willingness to undertake ad-hoc assignments which is crucial to improve Partnerships Distribution goals.

Management & Recruitment

1. To manage the training team & to deliver the training result being the main mandate for People Development.

2. Support the management team to develop strategies, performance benchmark & indicators to achieve Partnerships Distribution goals.

3. Anticipates and responds to the changing needs of stakeholders. Deal with the change & champions new initiatives. Encourage others to change.

4. Analytical & strategize: Strategically plan and manage the training result by ensuring:
a) Training team meets the partners training needs and assist Partnerships Distribution to achieve yearly goals

b) Operates within budget.

c) Effective long-term planning by developing effective training programs and materials. Making regular modification to training programs where necessary.

d) Develops, implements, monitors, keep track and develop opportunities for present & future program across the partnership business.

e) Conduct follow up studies/review on all completed training programs to evaluate and measure the effectiveness of training program.

f) Keep updated with the latest instructional technologies through the establishment of personal networks, attendance & feedback from the training/workshop/events to be able to identify and introduce the latest and most applicable trends in training.

g) Continuous in hiring talented trainer to ensure the sustainability of the training delivery.

h) Design and develop plans for trainers, mentor and coach them to acquire competency within scheduled timeframe, and to build right working habit and right attitude for excellent.

i) To work with HOD and administrator on yearly training and staff leave planning.

JOB SPECIFICATION
- Master/degree in any field.
- Minimum with 10 years training experience in Agency, Bancassurance & Financial Advisor in Life Insurance Industry (those with Financial Planning experience will have added advantage).

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