Team Manager, Cco
7 months ago
**Key Responsibilities**:
Strategy and Planning
- Constantly guide, coach and supervise the Recovery Officer on the daily task.
- Guide and assist Recovery Officer in resolving complicated issues.
- Participate in department’s business development initiatives.
- Participate in implementing all cost management activities of the portfolios.
- Consistently review on improving the internal process to achieve cost savings.
- Continuously explore alternatives for cost saving and initiatives.
Business Performance and Management
- Manage and deliver proposal preparation on R&R for approval to Approval Authority.
- Manage abandoned project portfolio towards target setting.
- Ensure legal processes are timely executed.
- Perform call monitoring and keep track daily performance
- Monitor and provide team performance run rate and post mortem
- Assist, support and perform any ad-hoc projects assigned by Unit Manager / Head of Department.
- Support and perform any system enhancement or UAT testing.
- Liaising/communicating with Liquidator on revival matters.
- Liaising/communicating with White-Knight on Scheme of Arrangement, Supplementary Agreements or other relevant documents
- Liaising with CSA on further disbursement matter.
- Seeking lawyer advice/group legal advice on the revival matters, complicated issues, and preparing all related documents
People Management
- Guide and assist the team members in resolving complicated issues.
- Recruit and fill up vacancy of the team.
Regulatory Compliance
- Support and ensure control and compliance is in place, at the same time ensure achieved satisfactory rating on all audits
- Ensure team members are in compliance with bank’s internal policy at all times
- Ensure compliance of internal policy & procedures, Bank Negara guidelines and regulation, i.e. FSA/IFSA 2013, Fair Debt Collection & etc
**Job Specification**:
**Qualifications**
- Bachelor Degree or Diploma in the relevant discipline
- 2 years in a Collection / Sales environment and preferably with Supervisory experience.
**Required Competencies and Skills**
Technical / Functional skills
- Essential technical knowledge to develop / review basic core and relevant Collection & Recovery System for the team.
- To align Collection & Recovery strategy to asset qualities, cost factor and regulatory requirement.
- Planning and organizing performance of the team.
Personal skills (Soft Competencies [Core / Leadership])
- Planning and organizing performance of the team.
- Good reputation and networking with external customer / internal staff with the end state of business objective consistently in mind.
-
Team Manager, Cco
7 months ago
Malaysia CIMB Group Full time**Key Responsibilities**: Strategy and Planning - Constantly guide, coach and supervise the collection negotiators on the daily dunning to meet business goals. - Guide and assist negotiators in resolving complicated issues. - Participate in department’s business development initiatives. - Participate in implementing all cost management activities of the...
-
Negotiator, Cco
7 months ago
Malaysia CIMB Group Full timeBusiness Performance and Management - Perform phone dunning activities on all delinquent / impaired customers assigned with adherence to the approved Collection Script to meet business goals and objectives. - Successfully work on accounts as per guideline requirements set in collection system. - Ensure the portfolio assigned are attempted within the...
-
Negotiator, Cco
7 months ago
Malaysia CIMB Group Full timeKey Responsibilities: **Business Performance and Management** - Perform phone dunning activities on all delinquent / impaired customers assigned with adherence to the approved Collection Script to meet business goals and objectives. - Successfully work on accounts as per guideline requirements set in collection system. - Ensure the portfolio assigned are...
-
Negotiator, Cco
7 months ago
Malaysia CIMB Group Full timeBusiness Performance and Management - Perform phone dunning activities on all delinquent / impaired customers assigned with adherence to the approved Collection Script to meet business goals and objectives. - Successfully work on accounts as per guideline requirements set in collection system. - Ensure the portfolio assigned are attempted within the...
-
Negotiator, Cco
7 months ago
Malaysia CIMB Group Full time**Key Responsibilities**: **Business Performance and Management** - Perform phone dunning activities on all delinquent / impaired customers assigned with adherence to the approved Collection Script to meet business goals and objectives. - Successfully work on accounts as per guideline requirements set in collection system. - Ensure the portfolio assigned are...
-
Negotiator, Cco
7 months ago
Malaysia CIMB Group Full time**Key Responsibilities** Business Performance and Management - Perform phone dunning activities on all delinquent / impaired customers assigned with adherence to the approved Collection Script to meet business goals and objectives. - Successfully work on accounts as per guideline requirements set in collection system. - Ensure the portfolio assigned are...
-
Application Monitoring Officer, Cco
7 months ago
Malaysia CIMB Group Full timeRoles and Responsibility - Liaise with financial Institution and government agencies to detect fraud. - Demonstrate fundamental understanding of how the team interacts with others in accomplishing the objectives of the area. - Identify new modus operandi used by the fraudster and escalate to the management urgently, whenever identified. - Timely compilation...
-
Fraud Analyst, Cco
5 days ago
Malaysia CIMB Group Full timeProcess authorization request for our Merchants and CIMB cardholders. - Attend to emergency card replacement requests from Visa and Mastercard for CIMB cardholder. - Process mail order (MOTO) transactions from CIMB Merchants and CIMB cardholders. - Process cancellation request from CIMB Merchant and for CIMB cardholders. - Process authorization request for...
-
Negotiator (N), Cco - Ucr Collection (Personal
8 months ago
Malaysia CIMB Group Full timePerform verification of Biro Angkasa Payment received from Cooperatives / Company. - Monitor uploading Biro payment files to ensure correct information updated in CIMB staging server on the same day and prepare the GL entries instruction memo on the next working day. - Monitor & prepare instruction memo for Biro Angkasa Payment received from Partners that...
-
Negotiator, Cco
9 months ago
Malaysia CIMB Group Full time**Key Responsibilities** - Monitor, maintain and improve default position of unsecured accounts. - Negotiate and discuss on payment proposal for Management’s approval. - Conduct prompt and appropriate action to maximize collection. - Carry out any other duties as assigned by the Management.
-
Negotiator (N), Cco - Ucr Collection (Personal
9 months ago
Malaysia CIMB Group Full timeTo monitor, maintain and improve default position of unsecured accounts. - To perform dunning on defaulted accounts. - To negotiate and discuss on payment proposal for Management approval. - Conduct prompt and appropriate action to maximize collection. - Ensure timely & accuracy on follow up actions updated into the collection system. - Any other duties and...
-
L1 Customer Support Team Manager
7 months ago
Malaysia Toku Pte Ltd Full timeToku’s mission is to help companies engage with their customers efficiently. We have helped companies move all the voice communications to the cloud and recently embarked on creating products that help companies keep engaging with their customers no matter where their employees are working from. Want to be part of our journey? **What will you be...
-
Team Manager, Commercial Banking Centre
8 months ago
Malaysia CIMB Group Full timeTo be responsible for the overall performance of the assigned team including but not limited to achieving growth of the profitability of the team, growth of the loans/financing portfolio by ensuring new and incremental loans / financing of the required quality are approved, accepted and disbursed in a timely fashion, existing loan or financing facilities are...
-
Team Sales Manager, Riverson
7 months ago
Malaysia CIMB Group Full time**Responsibilities**: - Reports directly to Area Sales Manager. - Responsible for mortgage (and consumer loan sales as the case maybe). - Manages the development and performance of a sales team. **Job Requirements**: - Able to implement business plan and sales strategy. - Able to recruit, coach and develop sales personnel to become good performers. - Able...
-
Team Sales Manager, Retail Telemarketing Centre
7 months ago
Malaysia CIMB Group Full time**Team Sales Manager (TSM)** - Accountability: - Monitor, review and analyze performance to ensure results are on track and if not recommend solutions / action plan for rectification - Achieve team level sales target of all assigned products, including cross sell target - Source, select and recruit sales people - Mentor top performing sales staff to become...
-
Team Sales Manager, Red
7 months ago
Malaysia CIMB Group Full time**Team Sales Manager (Preferred Acquisition) **Responsibilities**: - Manage a team of Preferred Acquisition Managers to acquire CASA, to grow deposits balances and to cross sell Banca related products. - Lead the team to achieve sales objectives and productivity goals. - Identify lead generating opportunities. **Job Requirements**: - Preferably with 5...
-
Malaysia CIMB Group Full time**Team Sales Manager** - To lead a team of telemarketing agents to perform telemarketing activities such as cross selling all banking products and campaigns to generate leads in order to meet business goals. - To drive and monitor telesales agent performance. - Ability to lead and motivate agents to consistently meet KPI's set. - To convert any incoming...
-
Network Team Lead
7 months ago
Malaysia Intellect Minds Pte Ltd Full time**We are a fast growing company that aims to help you with all in job finding matching to your skills.**: - **Bachelor’s degree in Computer Science, Information Technology, or related field (preferred).**: - **More than 10 years of experience in network administration, architecture, and management.**: - **In-depth knowledge of networking protocols,...
-
Payroll Team Lead
2 weeks ago
Malaysia Hays Full time**Your new company** You will be working for a fast growing company who is looking for a team lead, payroll to be based in Kuala Lumpur. Due to market growth, a permanent team lead is need to join the expanding team. **Your new role** You will be leading a qualified team between 6-10 headcount with varying levels of experience. You will be the key point of...
-
Team Leader
7 months ago
Malaysia SummitNext Technologies Sdn Bhd Full timeResponsibilities: - Daily running & management of assigned campaign through the effective use of resources with responsibility for meeting KPI set for each campaign, as well as planning areas of improvement or development - Setting & meeting performance targets for speed, efficiency, sales and quality - Develop and implement strategies to maximize sales...