Sales Team Lead

2 days ago


Kuala Lumpur, Malaysia AirAsia Full time

**Job Description**:
Functional Responsibility
- Supervising the day-to-day activities of Sales Officers.
- Identify opportunities to strengthen customer relationships and encourage sales officers to up-sell

every Airasia product that can be added into the flight ticket such as insurance, meals, duty free,

merchandise, baggage and seat assignment.
- Responsible for achieving the Monthly team sales target and keeping the weekly target track.
- Ensure the team maximises every sales opportunity to increase sales revenue on each booking.
- Backup support and coach all team members on conducting sales activities at the counter such

as selling air tickets, serving customers for managing bookings and other lines of businesses.
- Contacting potential or existing customers to inform them about a product or service using

scripts. Answering questions about products or the company. Asking questions to understand

customer requirements and close sales.
- Listening to the customers' needs to generate repeat sales.
- Gathering and documenting customer information, payment methods, purchases, and reactions

to products.
- To compile daily, weekly and monthly Sales Officer sales reports for management.
- Keep track and assist recruitment headcount attendance for assigned outlets.
- Maintain outlet cleanliness at minimum requirement of service level.
- Maintain and be the face of AirAsia to carry the brand in the assigned outlet.

Role Responsibility

AirAsia: Asia’s leading airline was established with the dream of making flying possible for everyone Since
2001, AirAsia has swiftly broken travel norms around the globe and has risen to become the world’s best.

With a route network that spans through to over 20 countries, AirAsia continues to pave the way for low
- cost aviation through our innovative solutions, efficient processes and a passionate approach to business.

Together with our associate companies, AirAsia X, Thai AirAsia, Indonesia AirAsia, Philippines’ AirAsia Inc

and AirAsia Japan, AirAsia is set to take low-cost flying to an all new high with our belief, "Now Everyone

Can Fly"
- Strengthen AirAsia brand image and customer advocacy
- Adopt AirAsia’s culture and follow AirAsia’s desired behaviour
- Ensure adequate self-development and training is undertaken to fulfil accountabilities
- Meeting sales Targets / KPIs

Functional Duties
- Provide quality and timely customer service by responding and attending directly to customer

questions, feedback, and complaints professionally.
- Follow required procedures and processes to Upsell AirAsia Business Partners / Affiliates

products and services; example Hotels, AirAsia Assist (membership), PCR tests but not limited to

these products.
- Assist customers with learning how to use and where to find the Customer Experience team to

identify and report system trends and abnormalities. Use a computer to accurately record

customer interactions or support transactions.
- Remain current in the Businesses by acquiring products and services information, latest details

and industry related news which impacts support and sales.
- Participate in training and development activities.
- Other duties as assigned.

**We are all different**:

- one talent to another - that is how we rely on our differences. At AirAsia, you will be treated fairly and given all chances to be your best. We are committed to creating a diverse work environment and are proud to be an equal opportunity employer.


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