Key Account Manager

5 months ago


Johor Bahru, Malaysia Escatec Full time

Key Account Manager required
in Johor Bahru

Job responsibilities
- Be the Champion of the customer and the customer's voice throughout the factory.

Effectively communicate all customer requirements to appropriate departments. Ensure
ESCATEC’s Customer Service Policy is implemented for your customers.
- Prepare and continually update Customer Account Development Plans for your

customers and achieve agreed targets for sales and profit.
- Review and act where necessary on Customer Satisfaction Survey Results
- Prepare and follow up with customers on quotations, price feedback and price negotiations.
- Direct the materials sourcing team to solve sourcing problems for customers.
- Follow up on all start-up activity (NPIs) and hold scheduled reviews for customer projects to

ensure all milestones meet committed dates. Prepare reports for customers and
management.
- Prepare business forecasts.
- Work with materials sourcing managers to ensure customer cost reduction
- programs are established and executed effectively.- Facilitate the customer’s interface with all other departments as required.
- Ensure internal customer business reviews are conducted effectively.

Job requirements
- Excellent interpersonal skills for effective communication at all levels, including with

senior management, customers at all levels of management, suppliers and factory
personnel.
- Strong project management, business analysis and sales skills.
- Excellent English language skills, both written and verbal.
- Preferably have a Degree in Electrical / Electronic / Mechanical Engineering with a working

experience of 2 years or more in contract manufacturing in the electronics and/or plastic
injection molding industry.
- Knowledge of tool making/molding will be an added advantage.

Contact

Ms. Norlida Yosop
Section Head, Human Resources (Lead)
ESCATEC Mechatronics Sdn. Bhd.
Johor, Malaysia
+60 7 356 7254


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