Customer Support Escalation Lead

Our Client is a leading Telecommunication/ICT company in Malaysia, looking for Corporate Business Escalation Team Lead - Call Centre The person must have: - Leadership skills and experience - Experience in call centre and handling for escalation cases - Experience in dealing with corporate or enterprise Job responsibilities: - Managing and supporting the...

At OKX, we believe that the future will be reshaped by crypto, and ultimately contribute to every individual's freedom. OKX is a leading crypto exchange, and the developer of OKX Wallet, giving millions access to crypto trading and decentralized crypto applications (dApps). OKX is also a trusted brand by hundreds of large institutions seeking access to...

Team Lead, Customer Support | TNG DigitalWe fuel the ideas and ambitions of our people with an environment built on Our DNA of Love, Entrepreneurship, Agility, and Passion – LEAPWe are a culture that empowers everyone to innovate and create solutions that will leave a positive impact on our communities and our nation, Touch 'n Go will always be here to...

**Remote Work: Yes** **Overview**: At Zebra, we extend the edge of possibility by shaping the future of work on the front line—reinventing how businesses run and moving society forward. We are a community of changemakers, innovators and doers who come together to deliver a performance edge to the front line of business. We develop new technologies and...

Key ResponsibilitiesLead and supervise a team of customer service representatives, providing guidance, coaching, and support to ensure the team meets performance goals.Ensure the team adheres to manuals, policies, and guidelines, providing ongoing coaching and training to enhance the skills of team members.Facilitate training sessions for new hires and...

Key ResponsibilitiesManage escalated customer inquiries and complaints via email and chat channelsCollaborate with cross-functional teams to resolve customer issues and improve overall customer experienceParticipate in discussions regarding new products and engage in product testing activitiesAssist internal partners to ensure business strategies are...

About the RoleWe are seeking a highly skilled Customer Support Specialist to join our team at OKX. As a key member of our customer support team, you will be responsible for resolving escalated customer inquiries and complaints in a timely and professional manner.The ideal candidate will have excellent problem-solving skills, strong communication skills, and...

Join Our TeamAre you looking for a challenging role where you can utilize your expertise to make a meaningful impact? Do you want to work with a talented team dedicated to delivering exceptional service? Apply now to become an Amex Technical Support Lead!ResponsibilitiesYou will lead a team of technical specialists to provide world-class customer service and...

ResponsibilitiesPrioritizes and manages work orders in the queue, responding to semi-routine requests while adhering to commitment times.Escalates and expedites orders to appropriate teams upon standard operating procedures; supervision is needed on escalating non-standard procedure escalation requests.Maintains detailed written records of all work...

Job DescriptionAs a Senior Manager, Customer Experience, you will lead a high-performing team to enhance customer satisfaction and streamline customer interactions. This role involves driving key initiatives, managing day-to-day operations of e-commerce platforms, and collaborating with various departments to improve customer journeys and operational...

BASSnet OverviewWe are a leading provider of innovative solutions for the maritime industry.Our team is dedicated to delivering exceptional customer support and we are seeking a highly skilled Support Lead to join our team.The successful candidate will have experience in customer service and support, particularly in a team lead role or as a level 2...

About the RoleWe are looking for an experienced professional to join our Lazada team as a Escalation Management Specialist.In this role, you will be responsible for managing high-level escalation cases, analyzing data to drive business decisions, and collaborating with stakeholders to improve processes.A key focus area of this role is to reduce buyer/seller...

HATA is revolutionizing access to global financial opportunities through digital assets.Customer Support AssociateWe are seeking a Customer Support Associate to maintain and improve customer satisfaction through effective communication and prompt resolution of problems.Respond promptly and professionally to customer inquiries via phone, email, and chat in...

Insurance Customer Service Lead PositionThe Generali Group is seeking a highly skilled Insurance Customer Service Lead to join our claims operations team. The successful candidate will be responsible for managing the claims support services function, including handling incoming emails, attending to first notifications of loss, and providing timely and...

As a Business Relationship Manager at Adventus Pte Ltd, you will be responsible for building and maintaining strong relationships with our clients, ensuring their needs are met and exceeded.You will lead and drive service delivery for assigned accounts, overseeing the successful implementation of projects and contracts.Your key responsibilities will include...

Job DescriptionThis position requires 1-5 years of technical/customer support experience with opportunities for accelerated growth. As a Customer Support Specialist, you will be the first point of contact for clients and the primary level of support.Your responsibilities will include accepting inbound calls from healthcare entities, obtaining necessary...

About the RoleWe are seeking a highly skilled and experienced Product Support Senior to join our Technology team at ZALORA Group. As a leader in our department, you will be responsible for overseeing and managing the Product Support function to ensure that requests and inquiries are handled within Service Level Agreements (SLAs).Key Responsibilities:Lead and...

About the RoleWe are seeking a dedicated professional to provide exceptional customer service, handling inquiries, resolving issues, and ensuring a seamless customer experience.Key Responsibilities:Respond to customer inquiries via various communication channels in Arabic/Indonesian/Korean and English.Provide support on product features, resolve technical or...

Job SummaryWe are seeking a highly skilled and motivated Customer Support Executive to join our team at SummitNext.The ideal candidate will possess excellent communication skills, both written and verbal, with the ability to provide top-notch support to our clients via various channels. A strong understanding of client needs and concerns is essential for...

Growthfn is a dynamic and innovative organization seeking a skilled Customer Support Representative to join our BPO team. In this role, you will be responsible for providing real-time assistance to Korean-speaking customers through chat, ensuring a seamless customer experience.In this position, you will respond promptly to customer inquiries, troubleshoot...