Customer Service Account Manager

**Job Description岗位职责：** - 负责客户在线咨询答疑，针对客户咨询需求，提供有效解答 - 与有关部门保持良好的沟通与合作 - 在客户服务和准确信息方面超越客户的期望。 - 团队合作以实现所需的 KPI 元素和 SLA **入职要求：** -...

**Job Description**: - To adhere with Company's internal policies and guidelines as well as BNM and any regulatory requirements. - To attend and resolve customer complaints and service request related to collection from various channels. - Investigating, define the root cause, validity of the complaint and resolving customer and 3rd party complaints and...

**RESPONSIBILITIES** - Attending to overseas inbound & outbound enquiries (Sea Freight & Air Freight). - Attending local customers enquiries (Sales Accounts). - Sourcing rates with shipping liner (Via Sea Freight). - Preparing quotation via Sys Freight. - Support operation teams when they needed help from Sales Teams. - Managing new customer enquiries and...

**RESPONSIBILITIES** - Attending to overseas inbound & outbound enquiries (Sea Freight & Air Freight). - Attending local customers enquiries (Sales Accounts). - Sourcing rates with shipping liner (Via Sea Freight). - Preparing quotation via Sys Freight. - Support operation teams when they needed help from Sales Teams. - Managing new customer enquiries and...

Job Highlights: - Competitive Salary Package - Incentive Main Purpose of Job: - The main purpose of a collector is to manage customer’s account on monthly basis, ensure all accounts pay before due date & to ensure customer’s account maintain and does not increase in ageing. **Job Description**: - Responsible to each separate individual result...

What you will do As a dedicated Voice Channel Specialist, you’ll play a pivotal role in providing top-notch customer service. Here is what's waiting for you: - Focusing diligently on voice channels to swiftly address customer queries and take ownership of their concerns - Striking the perfect balance between customer requirements and business objectives,...

**Location**:Lot 558A, Jalan Subang 3, Sungai Penaga Industrial Park, 47610 Subang Jaya, Selangor **Responsibilities**: - Open and maintain customer accounts by recording account information - Resolve product or service problems by clarifying the customer's complaint: determining the cause of the problem; selecting and explaining the best solution to solve...

**Location**:Lot 558A, Jalan Subang 3, Sungai Penaga Industrial Park, 47610 Subang Jaya, Selangor **Responsibilities**: - Open and maintain customer accounts by recording account information - Resolve product or service problems by clarifying the customer's complaint: determining the cause of the problem; selecting and explaining the best solution to solve...

Identifying customer needs and help - Maintaining records of customer interactions and transactions with accuracy - Update our internal databases with information about technical issues and useful discussions with customers - Monitor customer complaints and reach out to provide assistance - Follow up with customers to ensure their technical issues are...

Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution - Keep records of customer interactions, process customer accounts and file documents - Follow communication procedures, guidelines and policies - Take the extra mile to engage customers - Identify and assess customers’ needs to...

To generate sales in line with the revenue and sales target for Company To lead and to manage/oversee a team of sales team to ensure smooth sales operations. **Responsibilities**: Responsible for the business development & maintain a good relationship with existing and potential customers to identify new opportunities. Achieve assigned sales quota in new...

To generate sales in line with the revenue and sales target for Company To lead and to manage/oversee a team of sales team to ensure smooth sales operations. **Responsibilities**: Responsible for the business development & maintain a good relationship with existing and potential customers to identify new opportunities. Achieve assigned sales quota in new...

The Customer Service Representative is responsible for for interacting with customers to provide information, support and problem resolution to inquiries and order status. They will serves as the customer’s main point of contact for delivery and order status. The customer service rep maintains proactive communication and acts on customer inquiries in an...

As part of Bollore Group, PRISM is an independent next generation 4PL company designed to meet the specific needs of customers in transforming their supply chain. PRISM has integrated offer of services and advice based on its robust expertise in Transport, Customs and digital solutions which can be customized and interfaced through its own 4PL management...

**Location**:Petaling Jaya, MY, MY**Job Function**:Sales**Requisition Number**:154727**Description**: **Job Summary**: - We are looking for a motivated and independent Key Account Manager to join our team exclusively for the KraftHeinz brand in Malaysia. In this role, you will manage multiple key account customers without any direct reports. Your main...

**About us** We are professional, agile and supportive. Our work environment includes: - Modern office setting - Work-from-home days - Identify and assess customers’ needs to achieve satisfaction. - Build sustainable relationships and trust with customer accounts through open and interactive communication. - Provide accurate, valid and complete...

**Responsibilities**: 1. Customer Relationship Management: - Act as the main point of contact for assigned key accounts, building and maintaining strong relationships. - Understand the specific needs and requirements of each account and proactively address their concerns. - Ensure customer satisfaction by promptly responding to inquiries, resolving issues,...

SIMPLY FREIGHT (M) SDN BHD (LOGISTIC) - To manage export and import bookings, communicate with agents, liners, co-loaders, and service provider - To prepare shipping documents, import/export documentation - declaring and filing - Monitoring the sailing schedule and freight rate to related departments. - To liaise with shipping lines and customer on bookings...

Our client is a leading international company that provides innovative solutions to their clients across multiple industries including Oil and Gas, Marine, Construction and Industrial and range from high pressure water cleaning, surface preparation, abrasive cutting and centrifugal pumping services. Good rewarding opportunity with career growth...

Handle overall job functions in custom declaration and clearance process, including import, export, bonded, transshipment clearance. - To be accountable and efficiently handle Air & Sea Operations (Export/Import) daily activities to a satisfactory completion of task. - To arrange with trucking department for collection/deliveries of Export/Import shipments....