Manager, Credit Card Usage

Work closely with key business partners to explore marketing collaboration opportunities and work on thematic/tactical campaigns within the category to increase card spend. - Identify marketing communication needs and to provide clear direction on communication to relevant department / agencies in producing relevant advertising materials in which will...

Analyze Credit Card portfolios to strategize an action plan to increase card activation, active ratio and credit limit utilization - Design and implement initiatives including marketing campaigns and system enhancement to maximize portfolio growth, profitability and improve customer experience. - Review current processes or portfolio product/activities and...

Work closely with key business partners to explore marketing collaboration opportunities and work on thematic/tactical campaigns within the category to increase card spend. - Identify marketing communication needs and to provide clear direction on communication to relevant department / agencies in producing relevant advertising materials in which will...

To provide Authorization Services to cardholders and merchants in order to support card usage whilst minimizing credit losses. - To perform verification with cardholder upon Real Time Transaction Monitoring to mitigate fraud risk and preserve the organization and customer interest. - To attend and hold responsibility of other Authorization channel...

**Information Provision**: ready on additional information, explanations or clarifications on credit cards. - **Cross Selling**: Cross sell to credit cards. - **Submission **:Make sure all document are complete and in order before submission to processing team. - **Target **:Minimum 15 submissions per day. **Preference**: - At least 3 years’ experience...

**Job Responsibility**: - Work closely with Marketing Manager to execute brand marketing activities for the assigned portfolio or businesses to achieve growth opportunities, market share and profit objectives in line with the overall commercial priorities. - Work closely with agencies to execute cohesive advertising campaigns and tactical promotions within...

**Executive Call Centre/ Contact Centre (Retention Unit)** **Responsibilities**: - Performing effective outbound telephone calls with the objective of strengthening relationship with the ACS existing clients through quality service standard. - Persuade customer to activate credit cards with us and use our credit card. - To effectively manage and handle...

To oversee daily operations and responsible for proper execution of dispute processing and chargeback. - To analyse, investigate and process credit card transactions dispute and follow payment provider and internal procedures established guidelines/ framework in reducing organization exposure to financial loss. - To promptly perform any means of disputes...

**Responsibilities**: - Managing a sub-business unit to market and secure business through aggressive & effective marketing activities - Build strong business relationships with customers and suppliers. - Expand customer and supplier base - Plan and execute marketing strategies and lead a team of marketing staff to achieve target/KPI set - Review the...

**Responsibilities**: - To provide coaching and guidance to junior Credit Associate (CA) on product knowledge, credit assessment technique and company’s internal policies and procedures. - To review reports prepared by Senior Associate (SA) and CA and to support/supervise their preparation of credit evaluation reports, analysis of market condition,...

Job Highlights: - Close to LRT/MRT station - Start ASAP Job Responsibilities: - To provide a high level of customer service experience when attending to customers' request, inquiries and complaints within the turn-around-time. - To provide first call resolution in an effective and timely manner. - To handle customer inquiries in an efficient, courteous...

Acquire and review customer financial data using market information and through liaising with specialist credit agencies to assess credit worthiness of customers and assign an appropriate risk rating and approve credit limit within DOA. - Ensure compliance to the Downstream Credit Policy of all active customers, having a valid credit review in place, an...

Be a part of the Credit Risk team to lead the Credit Policy and Portfolio Management team in **analyzing portfolio performance, developing new policy/procedures and Collections strategy to ensure healthy portfolio growth.** - Responsible for collecting and analyzing data by conducting a deep dive into portfolio performance to ensure healthy portfolio...

Directly report to Section Head of Contact Centre Department (CCD) on overall operation of Contact Centre. - Review operation performance & provide new action/planning in monthly & yearly basis. - Ensure the operation is in compliance with internal policy and guideline as well as BNM requirements. - Ensure staffs meet individual KRA and contribute to the...

Directly report to the Section Head of.the Contact Centre Department (CCD) on the overall operation of the Contact Centre. - Review operation performance & provide new action/planning on a monthly & yearly basis. - Ensure the operation complies with internal policy and guidelines as well as BNM requirements. - Ensure staffs meet individual KRA and contribute...

**Cashier** - Operating the cash register and handling cash or credit card transactions with customers. - Scanning goods, collect payments, issuing receipt and change or credit card tickets. - Proper greetings and perform standard customer service towards customers. - Proper Grooming for all Cashiers and always smile. - Handle cash and credit card...

**Key Responsibilities** - Lead the execution of marketing activities for the assigned portfolio to achieve growth opportunities, market share and profit objectives in line with the overall commercial priorities. - In charge of planning and implementing brand activation strategies and integrating retail marketing plans with overall brand positioning. -...

Responsible in resolving customer’s dispute, handling Financial Mediation Bureau cases due to appeal by customers, calling and replacing compromised cards, and transactions monitoring (post verification). - Ensure proper documentations are to support the disputed transactions. - Perform retrieval request of the CCTV (if any) & conversation for...

**Job purpose** - Cashiers take payments from customers in exchange of goods or services while providing them with exemplary customer service. - Handle cashier's role (charging, billing & payment). - Collect outstanding payment and prepare monthly outstanding report. - To ensure update daily collection report on daily basis. - Checking on overall payment. -...

**Customer Service Associate** Location : Bangsar SOuth Working days : 5 days -8.30am-5.30pm Nature of business: Established Credit Reporting Agency Execute programs to identify and nurture customer advocacy. Leverage customer feedback and testimonials to drive business growth and brand loyalty. Lead efforts to minimize churn and maximize customer...