Customer Service Personnel

1 week ago


Petaling Jaya, Malaysia Ultimate Pinnacle Sdn Bhd Full time

**Responsibilities**:
**Platform Assistance**: Guide clients in navigating and using our trading platforms, including account setup, order placement, technical analysis tools, and risk management features.

**Issue Resolution**: Investigate and resolve clients' technical, trading, and account-related issues promptly. Collaborate with relevant departments to ensure comprehensive solutions.

**Educational Guidance**: Provide clients with educational resources on forex trading, risk management strategies, market analysis, and platform tutorials to enhance their trading experience.

**Compliance Support**: Assist clients in adhering to regulatory and compliance requirements during account setup, verification, and transactions.

**Account Management**: Help clients with account-related tasks such as deposits, withdrawals, and document submission. Maintain accurate records of client interactions in the Customer Relationship Management (CRM) system.

**Feedback Collection**: Gather feedback from clients regarding their experiences, pain points, and suggestions for improvements. Share insights with relevant teams to enhance overall service quality.

**Market Insights**: Stay informed about market trends, economic events, and global news that could impact trading decisions. Share relevant information with clients to aid their trading strategies.

**Escalation Handling**: Escalate complex issues to higher tiers of support or management when necessary, ensuring timely and effective resolutions.

**Qualifications**:

- **Customer-Centric**: Strong commitment to delivering outstanding customer service and maintaining a client-first approach in all interactions.
- **Communication Skills**: Excellent verbal and written communication skills. Ability to explain complex concepts clearly and patiently to clients of varying levels of expertise.
- **Problem-Solving**: Proven ability to analyze issues, identify root causes, and implement effective solutions in a fast-paced environment.
- **Forex Knowledge**: Solid understanding of forex trading concepts, including trading terminology, order types, technical analysis, and risk management strategies.
- **Empathy**: Demonstrated ability to empathize with clients' concerns and provide reassuring and supportive responses.
- **Technical Proficiency**: Familiarity with trading platforms, charting tools, and basic technical troubleshooting.
- **Multitasking**: Capable of managing multiple client interactions simultaneously while maintaining attention to detail and accuracy.
- **Adaptability**: Willingness to learn and adapt to new technologies, processes, and market dynamics.
- **Team Collaboration**: Ability to collaborate effectively with colleagues across various departments to ensure comprehensive client support.
- **Regulatory Awareness**: Understanding of relevant financial regulations and compliance procedures in the forex trading industry.

**Join our customer service team and be a pivotal part of creating positive interactions that contribute to our clients' success in the forex market. Your dedication to excellence will play a crucial role in upholding our brokerage's reputation for exceptional customer support.**

**Salary**: RM2,500.00 - RM5,000.00 per month

**Benefits**:

- Free parking

Schedule:

- Day shift
- Monday to Friday

Supplemental pay types:

- Commission pay
- Performance bonus
- Yearly bonus

**Education**:

- STM/STPM (preferred)

**Experience**:

- Customer service: 1 year (preferred)



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