Customer Service Personnel
6 months ago
**Responsibilities**:
**Platform Assistance**: Guide clients in navigating and using our trading platforms, including account setup, order placement, technical analysis tools, and risk management features.
**Issue Resolution**: Investigate and resolve clients' technical, trading, and account-related issues promptly. Collaborate with relevant departments to ensure comprehensive solutions.
**Educational Guidance**: Provide clients with educational resources on forex trading, risk management strategies, market analysis, and platform tutorials to enhance their trading experience.
**Compliance Support**: Assist clients in adhering to regulatory and compliance requirements during account setup, verification, and transactions.
**Account Management**: Help clients with account-related tasks such as deposits, withdrawals, and document submission. Maintain accurate records of client interactions in the Customer Relationship Management (CRM) system.
**Feedback Collection**: Gather feedback from clients regarding their experiences, pain points, and suggestions for improvements. Share insights with relevant teams to enhance overall service quality.
**Market Insights**: Stay informed about market trends, economic events, and global news that could impact trading decisions. Share relevant information with clients to aid their trading strategies.
**Escalation Handling**: Escalate complex issues to higher tiers of support or management when necessary, ensuring timely and effective resolutions.
**Qualifications**:
- **Customer-Centric**: Strong commitment to delivering outstanding customer service and maintaining a client-first approach in all interactions.
- **Communication Skills**: Excellent verbal and written communication skills. Ability to explain complex concepts clearly and patiently to clients of varying levels of expertise.
- **Problem-Solving**: Proven ability to analyze issues, identify root causes, and implement effective solutions in a fast-paced environment.
- **Forex Knowledge**: Solid understanding of forex trading concepts, including trading terminology, order types, technical analysis, and risk management strategies.
- **Empathy**: Demonstrated ability to empathize with clients' concerns and provide reassuring and supportive responses.
- **Technical Proficiency**: Familiarity with trading platforms, charting tools, and basic technical troubleshooting.
- **Multitasking**: Capable of managing multiple client interactions simultaneously while maintaining attention to detail and accuracy.
- **Adaptability**: Willingness to learn and adapt to new technologies, processes, and market dynamics.
- **Team Collaboration**: Ability to collaborate effectively with colleagues across various departments to ensure comprehensive client support.
- **Regulatory Awareness**: Understanding of relevant financial regulations and compliance procedures in the forex trading industry.
**Join our customer service team and be a pivotal part of creating positive interactions that contribute to our clients' success in the forex market. Your dedication to excellence will play a crucial role in upholding our brokerage's reputation for exceptional customer support.**
**Salary**: RM2,500.00 - RM5,000.00 per month
**Benefits**:
- Free parking
Schedule:
- Day shift
- Monday to Friday
Supplemental pay types:
- Commission pay
- Performance bonus
- Yearly bonus
**Education**:
- STM/STPM (preferred)
**Experience**:
- Customer service: 1 year (preferred)
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