CRM Malaysia
3 weeks ago
**Responsibilities**:
**Building and maintaining relationships with clients and key personnel**:
**Escalating and resolving areas of concern as raised by clients**:
**Conducting business reviews to ensure clients are satisfied with their products and services**:
**Alerting the sales team regarding opportunities for further sales within key clients**:
**Liaising with internal departments to ensure client needs are fulfilled effectively**:
**Understanding key customer individual needs and addressing those**:
**Follow-up with clients for an annual maintenance contract**:
**Payment collections as per schedule**:
**Weekly/monthly/quarterly report generation based on the KPIs**:
**Requirements**:
**Excellent communication skills**:
**Internship experience in relevant domain is added advantage**:
**Good relationship management and networking skills**:
**Well versed in MS Office
- Excel/Word/PowerPoint**:
**Excellent interpersonal and communication skills**:
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