Airlines Customer Support Representative

3 weeks ago


Kuala Lumpur, Malaysia Mindpec Solutions Full time

We are hiring for **#Japanese #Aviation** **#Airlines** **#Malaysia**

◇航空会社のオペレーター業務◇

**【Airlines】【9am-9pm Sun-Mon 】【Japanese】【クアラルンプールオフィス】**

**Job Title**:Japanese Customer Service for Airlines industry

**Job Role**:
DUTIES AND RESPONSIBILITIES: Primary Job Functions:

- Identify customers’ needs, clarify information, research every issue and provide solutions and/or alternatives
- Build sustainable relationships and engage customers by taking the extra mile
- Keep the customer’s privacy and protect customer information
- Meet personal/team qualitative and quantitative targets
- Handle simple to difficult inquiries in a given span of time
- Manage different types of callers in a given span of time
- Achieve the given metrics in accordance to the center’s commitment to client
- Identify and escalate issues to supervisors
- Provide accurate information and excellent customer service
- Research required information using available resources
- Research, identify, and resolve customer complaints using applicable resources
- Process request according to customer’s preference on time
- Route calls to appropriate resources
- Document all call information according to standard operating procedures Recognize, document, and alert the management team of trends in customer calls
- Follow up customer calls where necessary

**Salary:  min. RM 7,400 basic ~ + KPI**

**Time**:9am-9pm Monday - Sunday, 5 working days + 2 days off**

**Mode: WIO - KL Sentral, Kuala Lumpur**

**Start :24th June 2024**

**Requirement**:
1. Business level of Excellent English and Japanese Native or JLPT N1/N2 holder

2. CS Airlines Experience who handles booking, ticketing and travel such as ground staff, flight attendants or any airlines/aviation experience

3. Any nationality who is Available for relocating to Malaysia

**For Selection**:
1. Spoken English online test assessment
2. 2 round interview with HR and Operation team

**Benefits**: Medical insurance / Dental and optical benefits / Growth opportunities

☆Feel free to ask☆

MINDPEC SOLUTIONS SDN. BHD.

Ayako Takano

Talent Acquisition | Team Lead

Singapore| Malaysia| Hong Kong| India

雇用形態: 正社員

給与・報酬: RM7,400.00 (月給) 以上

言語:

- 日本語 (望ましい)
- 英語 (望ましい)



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