Experience Champion

6 days ago


Kuala Lumpur, Kuala Lumpur, Malaysia Prudential Hong Kong Limited Full time
Customer Experience Manager Job Description
This role is responsible for enhancing the customer experience through strategic planning, project implementation, and relationship building. The ideal candidate will have experience in customer experience management and team leadership, with a strong understanding of analytics, problem-solving, and communication skills.

About Prudential Hong Kong Limited
We are Prudential, a leading insurance provider dedicated to protecting lives and securing futures. Our purpose drives everything we do, fostering a culture of diversity, equity, and inclusion. We empower our employees to excel, providing a platform for growth, development, and innovation. Join us in shaping the future of customer experience

Key Responsibilities
- Develop and execute strategies to improve customer satisfaction and loyalty
- Collaborate with cross-functional teams to design and implement customer-centric solutions
- Build and maintain strong relationships with customers, agents, and stakeholders
- Foster a culture of innovation, experimentation, and continuous learning
- Analyze customer feedback, data, and market trends to inform decision-making
- Develop and deliver training programs to enhance customer-facing skills

Requirements
- Bachelor's degree in business administration, marketing, or related field
- 5-10 years of experience in customer experience management and team leadership
- Strong analytical, problem-solving, and communication skills
- Proficiency in MS Office, CRM systems, and data analysis tools
- Ability to work independently and collaboratively in a fast-paced environment
- Passion for delivering exceptional customer experiences and driving business growth

Benefits
We offer a comprehensive compensation package, including a competitive salary, bonus structure, and benefits program. Enjoy a dynamic work environment, professional growth opportunities, and recognition for outstanding performance. Be part of a diverse and inclusive organization that values your contributions and fosters your success

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