Account Management Representative

1 week ago


Penang, Malaysia Peak XV Full time

In this critical role, you'll leverage your expertise in sales and customer service to drive business growth and customer satisfaction at Carousell Group. Key responsibilities include cultivating client relationships, developing strategic account plans, and delivering exceptional sales support.

Key Performance Areas

Main Objectives:

  1. Client Acquisition and Retention:
    You'll identify opportunities for growth, develop strategies to retain existing clients, and acquire new ones.
  2. Service Quality Enhancement:
    You'll analyze client feedback, track key performance indicators, and implement improvements to enhance overall service quality.
  3. Sales Performance:
    You'll work closely with sales and marketing teams to drive revenue growth and achieve set targets.
  4. Internal Collaboration:
    You'll collaborate with various departments to ensure seamless service delivery and meet client expectations.
Essential Qualifications
  • Must-Have Skills:
  • Strong understanding of sales and customer service principles.
  • Excellent communication and interpersonal skills.
  • Strong analytical and problem-solving skills.
  • Ability to work independently and as part of a team.


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