IT Support Specialist

6 days ago


Pasir Gudang, Johor, Malaysia EcoCeres Full time
About the Role

We are seeking an experienced IT Support Specialist to join our team at EcoCeres. As a key member of our technical operations group, you will be responsible for ensuring the smooth operation of our IT systems and applications.

In this role, you will coordinate support and deployment of software applications and systems, including enterprise resource planning (ERP), HR management systems, MES, asset & operations management software, and productivity tools. You will also collaborate with cross-functional teams to gather requirements, communicate project status, and ensure user adoption of new systems.

Key Responsibilities
  • Coordinate support and deployment of software applications and systems
  • Collaborate with cross-functional teams to gather requirements and ensure user adoption
  • Monitor system performance, troubleshoot issues, and ensure optimal uptime and availability of IT resources
  • Evaluate and manage relationships with IT vendors, service providers, and consultants
  • Negotiate contracts, service level agreements (SLAs), and pricing terms to optimize value and quality of services


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